Greg Katechis

1. Communauté
2. Zendesk APIs
3. API to retrieve capacity of a group

We do not have anything that tracks metrics at the group level at this time. 

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• Greg Katechis
• Création 6 juin 2023 18:52
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Issue regarding "voice.dialout"

Hi Himanshu! It's really difficult to say with this information why the buttons would be disabled. Are you seeing any errors in the console? Is there any error logging in your application? Please p...

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• Greg Katechis
• Création 6 juin 2023 18:51
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Apps framework -

Hi there! Could you share the guide where you saw this information? As far as I'm aware, we don't have any events for inbound calls from our voice product...the closest that we have is for outbound...

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• Greg Katechis
• Création 6 juin 2023 18:48
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Support SDK HelpCenterUi, RequestUi operation error

Hi Sangyong! I checked internally and have not seen any reports of this. If you have the sample app with only this relevant code causing the issue, please send that to me and I'll review it and pas...

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• Greg Katechis
• Création 6 juin 2023 18:04
• 0 vote

1. Communauté
2. Zendesk APIs
3. API to retrieve capacity of a group

Hi Yash! I'm not aware of any functionality that tracks any capacity metrics, although I could see something like this being possible to investigate yourself using custom objects. Is there somethin...

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• Greg Katechis
• Création 5 juin 2023 15:18
• 0 vote

1. Communauté
2. Zendesk APIs
3. How to resolve the invalid token error

Hi Etiene! It looks like you got your answer in this post, but let us know if you need anything else.

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• Greg Katechis
• Création 5 juin 2023 15:11
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Debugging Proxy error: Invalid request

Hi Yurii! It's hard to answer this without having more information. Could you let me know what endpoint you're hitting?

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• Greg Katechis
• Création 2 juin 2023 14:26
• 0 vote

1. Guide
2. ...
3. SEO and help center search
4. Redirecting traffic from deleted help center articles

Hi Josh! I took a look at your help center and it is pretty heavily customized, so I'm assuming that's the reason that you're not seeing it. I would recommend talking to the devs that built that to...

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• Greg Katechis
• Création 2 juin 2023 14:02
• 1 vote

1. Communauté
2. Zendesk APIs
3. Undocumented view conditions

Hi Michael! I just checked my test account and I'm not seeing those view conditions when I go to `api/v2/views/1234`...could you let me know what endpoint you're hitting when you receive that and I...

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• Greg Katechis
• Création 2 juin 2023 13:55
• 0 vote

1. Communauté
2. Feedback - Platform: Apps & Integrations
3. Auto refresh

Hi there! Just to make sure that I send this feedback request to the right team, could you tell me more about what it is you're looking for? 

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• Greg Katechis
• Création 2 juin 2023 13:47
• 0 vote