Greg Katechis

1. Communauté
2. Zendesk SDKs
3. Android Mobile SDK Light Toolbar

Hi Josh! I'm happy to bring this to our SDK team to see what thoughts they have, but I just want to confirm that you've followed this step before I do so. I have a feeling they'll want confirmation...

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 19:16
• 0 vote

1. Communauté
2. Zendesk APIs
3. Get Time Tracking App data from api

Hi Qin! We don't capture handle time in our APIs, so this would not be possible. This is only provided through the context of this particular app.

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 19:03
• 0 vote

1. Communauté
2. Zendesk APIs
3. Zendesk Chat - Assignee doesn't match chat agent

Hi Nick! Could you give me some more information about what you mean by linking them? I ask because there isn't an easy way to accomplish this, so with more information about what you're hoping to ...

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 19:01
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Zendesk Android User Login Issue

Hi Artem! It sounds like you're trying to use the SSO method of JWT to work with your SDK, which does not work. I would recommend reading through that article and letting me know if you continue se...

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 18:45
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. How can I display an article or section in multiple sections or categories?

Hi Rachel! To see what might be going on, I'll need to take a look at your account. I'll open up a private ticket so that we can continue this discussion without sharing any account info here. Talk...

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 18:29
• 0 vote

1. Communauté
2. Zendesk APIs
3. Airtable integration error

Hi Sandra! I'm not familiar with Airtable, so could you provide some more information about what you're trying to access and where you're receiving this error?

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 18:20
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up a requests-only (tickets-only) help center

Hi Kelsey! This article does exactly that...is there something specific that's missing that we can help with?

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 18:09
• 0 vote

1. Communauté
2. Zendesk APIs
3. What can cause 422 UnprocessableEntity while deleting a ticket using the API

Hi Christian! That is definitely strange, I can't imagine what could cause a 422 on a delete request. I'm doing some research on my side, as well as reaching out to the dev team that owns that endp...

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 18:01
• 0 vote

1. Chat
2. ...
3. Zendesk messaging
4. Configuring basic information for the Web Widget

Hi Sawako! You won't be to change the icon or the size of the window. If you'd like to prevent overlap, you will need to use the zIndex API.

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 17:19
• 0 vote

1. Support
2. ...
3. End users and organizations
4. Managing custom user fields

Hi Ravindranath, User fields are only allowable as trigger conditions when the user in question is the requester on a ticket. If you would like to have something take place when a user field change...

• Afficher le commentaire
• Greg Katechis
• Création 16 mai 2022 17:17
• 0 vote