Greg Katechis

1. Communauté
2. Zendesk APIs
3. Ticket metrics incremental

Hi Michal! The ticket metrics endpoint does support pagination and the data structure that it returns is the same regardless of whether you use the regular list method or add on the pagination. Pag...

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• Greg Katechis
• Création 27 septembre 2022 19:02
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Android messaging sdk file provider

Hi all! We have a problem ticket opened up with our devs to look into this issue. No timeline at the moment, I'll keep you updated with any new information.

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• Greg Katechis
• Création 27 septembre 2022 14:11
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Android Support SDK: Styling of local storage Snackbar message

All available styling options for the Support SDK for Android are listed here.

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• Greg Katechis
• Création 27 septembre 2022 13:51
• 0 vote

1. Communauté
2. Zendesk APIs
3. Disable custom field on ticket

Hi Manisha! You can do this from the UI or via the API with this boolean.

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• Greg Katechis
• Création 27 septembre 2022 13:20
• 0 vote

1. Support
2. ...
3. Extending Zendesk Support
4. Providing agents with more information using the Iframe and Text apps

Hi John! Apologies if I'm misunderstanding, but we do not currently have any way of using a ZAF app in the help center. If you're looking to embed videos in your help center, take a look at this po...

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• Greg Katechis
• Création 26 septembre 2022 16:08
• 0 vote

1. Communauté
2. Zendesk APIs
3. Error : 422 Unprocessable Entity

Glad to hear that! Drop us a line if you need anything else!

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• Greg Katechis
• Création 26 septembre 2022 15:08
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Duplicate Button Showing Up?

Obviously you can design this in any way that feels best to you! I would just say that in my 7 years working here, I've never heard about anyone having issues with that. As a matter of fact, if you...

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• Greg Katechis
• Création 23 septembre 2022 17:24
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Duplicate Button Showing Up?

From a UX perspective, I wouldn't recommend doing that. The center of the display is logically setup for your content, if you place a ticket submission form in the middle of that, it will be confus...

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• Greg Katechis
• Création 23 septembre 2022 17:08
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Duplicate Button Showing Up?

I'm not sure what you were specifically trying to accomplish here, but you duplicated the category/section blocks and have different information in there. You've also put a link to submit a request...

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• Greg Katechis
• Création 23 septembre 2022 17:00
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Can we add a disclaimer to a custom dropdown field when a specific value is selected?

Hi Johnny! This is definitely possible, however the implementation is entirely up to you. I would recommend reading through these MDN docs on the topic.

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• Greg Katechis
• Création 23 septembre 2022 16:41
• 0 vote