Jacquelyn Brewer
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Activité récente par Jacquelyn Brewer-
Hi CJ Johnson. Thanks for your feedback. I added links to the Agent Workspace and omnichannel routing articles that outline their respective requirements and limitations and clarified that all requ...
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We've added more details about the now-required default ticket closing automation:"Additionally, to mitigate performance issues, the default ticket closing automation, titled "Close ticket 4 days a...
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New EAP for Support: Access log API The Access log API provides access to a 90 day record of what agents have accessed in your account. We call these the “read” events and the Access log API is you...
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New EAP for Admin Center: A unified way to set agent status across Support, Messaging, and Talk Rather than needing to manually maintain separate statuses for Support, Messaging, and Talk, the Agen...
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New EAP for Support and Messaging: New routing for tickets and messages by priority and agent availability Zendesk has a variety of ways to route tickets, but the new Routing EAP provides a way to ...
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Hi @.... I'm not sure why you wouldn't be seeing it. There are several subsections within the navigation under Account and the Audit log option is pretty far down the list in that section (Admin Ce...
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Thank you for the feedback, @.... I'm sure the product team will consider it. I've corrected the documentation for adding organizations and wanted to mention that the same +Add tab in Support can b...
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Thanks for your feedback @.... Currently, the page is only visible to admins. Agents with permissions to add and edit organizations can do so from the top bar in Support. To create an organization ...
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Hi @.... We've identified this error and are working on a fix. Please find the information you're looking for here: Finding and managing users.
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Hi Jacob. Thanks for your question. This is expected. Webhooks run in response to something else happening, such as a ticket event. The event that triggers the webhook to run might be captured in t...