Jake Bantz
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Activité totale140
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Dernière activité
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Abonnements97
Commentaires
Activité récente par Jake Bantz-
Reshma Patel thanks for the fast response and input!
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Thanks so much for the input Reshma Patel! I've tracked your feedback along with the enhancements for the summarization tool to help guide where we take it next. Would you picture this as a separat...
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Stacy Robinson we just released macro suggestions for admins as part of our Advanced AI release earlier this year. Hopefully this is similar to what you had in mind.
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Hi Jen C, Yes! There are a couple of ways intelligent triage can influence Messaging. Pre-trained intents can be used with Advanced bots to provide specialized answers in the Messaging conversation...
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Ah yes. Web Widget is the 'classic' more ticket form focused widget (not messaging), and API is specific to the requests and tickets API. Whatsapp would be in the messaging/Sunshine Conversations s...
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Gabriela Manarim - there are only select channels covered by suggested macros. Those channels are documented in the Applying suggested macros to tickets section above.
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Tommy Intelligent triage can be disabled via the same settings page where the feature is activated. Additionally if you want to disable the related intelligence context panel features, those can no...
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Hi ADM Support, As part of Advanced AI, we released the ability to have Autoreply messages sent via triggers in addition to our Advanced Bot functionality. Within those triggers, you can set condit...
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Hey James Molina! I think I tackled your question here already. Thanks for engaging on our Help Center!
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Hi Amie (successcx)! Thanks for the heads up. I think it's fixed now. Can you try again?