James Hanley

1. Communauté
2. Feedback - Ticketing System (Support)
3. "Can view and edit tickets from user's Org" permission?

Hey Nicholas Deary, James here from the Zendesk product team. I believe what you're looking for is in the organization record, not the end user record. The feature is Shared Organizations and the s...

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• James Hanley
• Création 29 août 2023 03:51
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Thanks Michael Mulligan, I'd love to understand how your two organization records got so populous? Is there a generic email mapping - such as gmail.com - or is there a different explanation? If you...

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• James Hanley
• Création 22 août 2023 01:40
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hey Michael Cardamone this is fantastic to hear, the good news is you'll be able to merge this org into another one once the Beta is live. However, I would assume a lot of those 2k tickets are Clos...

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• James Hanley
• Création 21 août 2023 01:00
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. How can I bulk update ticket/org tags?

Hey Efthymis Kouzelis, James here from the Product team. The most effective way would be to have you database update the organizations as they change using the Update Organizations API. However, if...

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• James Hanley
• Création 21 juillet 2023 00:09
• 0 vote

Commentaire officiel

1. Communauté
2. Zendesk Suite Q&A
3. Customer Context View Language bug

Hello folks, a fix for this bug has been deployed now. Thanks for reporting it. Cheers,James

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• James Hanley
• Création 18 juillet 2023 01:03
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Absolutely Anthony C.  Development is underway. We have a prototype, but still quite a few gaps to address such as updating all tickets and org memberships from a losing org to a winning org as res...

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• James Hanley
• Modifié 14 juillet 2023 13:31
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Customer Context View Language bug

Just a status update for anyone following. We have a fix in progress.  I will keep this thread up to date with changes as they occur. James

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• James Hanley
• Modifié 18 juillet 2023 01:01
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Thanks Ian Morgan appreciate the update. We were unable to replicate ourselves, so also unsure if something temporarily stopped working - as long as it works now. James

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• James Hanley
• Création 7 juillet 2023 11:23
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Option to Remove Email from User Profile

Hey Roshni Daftary, no timelines yet. I would be open to hearing more about your use case however, if you're open to meeting, or elaborating here. James

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• James Hanley
• Création 7 juillet 2023 11:17
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Customer Context View Language bug

You've nailed this bug David Fortich. When there is update by an agent in one page, we publish an internal change event, invalidate cache, and refresh the UI with new values for all other pages and...

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• James Hanley
• Création 7 juillet 2023 11:04
• 0 vote