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Jean-Francois Weston
Adhésion le 16 avr. 2021
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Dernière activité le 31 mai 2023
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Dernière activité effectuée par Jean-Francois Weston
Jean-Francois Weston a ajouté un commentaire,
I have sent you an answer in the ticket opened, already.
Bests
Afficher le commentaire · Publication le 31 mai 2023 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
I see you have created a conversation for our technical support team, with the same question.
I will reach out in this conversation then, if this suit.
Thank you
Afficher le commentaire · Publication le 31 mai 2023 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
Afficher le commentaire · Publication le 14 juil. 2022 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
I hope this helps
Afficher le commentaire · Publication le 30 mai 2022 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
Néanmoins, soyez assuré que notre équipe produit consulte régulièrement les feedbacks de nos utilisateurs afin d'adapter la feuille de route des futurs développements de nos produits.
Voici un article sur les fonctionnalités des tableaux pour information : Utilisation des tableaux
Afficher le commentaire · Publication le 04 avr. 2022 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
Because that could explain why you still have the different forms for your users to choose from.
Have a look at this article Understanding and optimizing ticket forms
Afficher le commentaire · Publication le 01 nov. 2021 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
Hey Anita, natively, it is not yet possible to change the color of part of the description in macros.
Afficher le commentaire · Publication le 26 oct. 2021 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
Hi Adela and thank you for reaching out to the Technical support of Zendesk.
There are several ways to measure the Talk productivity in Zendesk.
One of them will be using the Talk Dashboard and for this you will need to click the Admin icon in the sidebar, then select Channels > Talk. Click the Dashboard tab then select the number or numbers you want to view data for.
I recommend you consult the following article:
Analyzing call activity wit the Talk dashboard
and especially the chapter Viewing agent activity for Talk Professional. That applies if you have the Professional Talk Version.
I hope this answer your question, and remain available if you need more details.
Regards
Afficher le commentaire · Publication le 30 mars 2021 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
Afficher le commentaire · Publication le 24 mars 2021 · Jean-Francois Weston
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Jean-Francois Weston a ajouté un commentaire,
Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
Afficher le commentaire · Publication le 17 févr. 2021 · Jean-Francois Weston
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