Jennifer Rowe

1. Communauté
2. Zendesk Beta - Omnichannel routing and agent status
3. Welcome to the Omnichannel Routing beta release community

Hi Sierra CollinsYou must have Messaging enabled in your account. Otherwise you won't see the Omnichannel routing option. 

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• Jennifer Rowe
• Création 26 septembre 2022 15:56
• 0 vote

1. Guide
2. ...
3. Self-service best practices
4. Best practices: Developing content for your knowledge base

Thanks for letting us know about the broken links, Kalle Windefalk.I've removed both links. They were pointing to very old, archived community posts. Thanks again for the heads up!  

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• Jennifer Rowe
• Création 12 septembre 2022 17:41
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1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Correction: The Messaging dataset EAP that we posted earlier today is currently restricted and not taking new signups. We'll let you know if that changes. Sorry for the confusion!

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• Jennifer Rowe
• Création 23 août 2022 22:30
• 0 vote

1. Zendesk updates
2. Announcements
3. What's New quarterly roundup: August 2022

Hi Maik Künnemann and Rafael Santos,So sorry for the confusion on the new trigger action and condition. Looks like there was a slight delay, so our timing was off with this What's New announcement....

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• Jennifer Rowe
• Modifié 1 août 2022 15:58
• 1 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: June 2022

Hi CJ Johnson Here's the announcement for malware scanning. Looks like the rollout is supposed to be complete this week.  And I'm checking on the other question about up/down votes for you. Thanks!  

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• Jennifer Rowe
• Création 13 juillet 2022 20:25
• -1 votes

1. Support
2. ...
3. Zendesk basics
4. Viewing the Support Admin home page

Thanks for letting us know David Crowther.  You are correct that the URL has a typo in it! We've fixed it in the article. The correct URL is: https://your_subdomain.zendesk.com/agent/admin/overview...

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• Jennifer Rowe
• Création 18 mai 2022 20:05
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1. Zendesk Suite
2. Getting Started with Zendesk Suite
3. About Zendesk channels

Oops! Fixed now. Thanks for letting us know, José Caldas!

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• Jennifer Rowe
• Création 3 mai 2022 17:57
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1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Thanks for letting us know about the broken link, Matthew. I've updated it.

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• Jennifer Rowe
• Création 2 mai 2022 20:12
• -3 votes

1. Policies and programs
2. Zendesk programs and services
3. Improvements to your Zendesk Customer Support experience [Updated June 22, 2022]

This article has been updated with the April 20th release notes for the Zendesk Customer Support experience. Thanks!

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• Jennifer Rowe
• Création 20 avril 2022 20:48
• 0 vote

1. Support
2. ...
3. Workflows
4. Workflow recipe: Setting up basic change management (IT example)

Thank you, Sean, for reporting this! It's fixed now! 

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• Jennifer Rowe
• Création 12 avril 2022 20:55
• 0 vote