Jennifer Rowe

1. Objects and rules
2. ...
3. Business rules
4. About automations and how they work

I love this whole exchange. Thanks for helping, with that explanation, Brandon Tidd. And glad you got it Hannah Lucid!

• Afficher le commentaire
• Jennifer Rowe
• Création 1 juin 2023 19:35
• 0 vote

1. Agent guide
2. Ticket basics
3. Quick reference: Before and after activating the Agent Workspace

Sorry about that mfg. Here is the correct link, and I'll update it above.Activating and deactivating the Zendesk Agent Workspace

• Afficher le commentaire
• Jennifer Rowe
• Modifié 8 mai 2023 16:51
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Deep dive into ticket reassignment with Explore reports

Thanks for sharing this Explore recipe, Ahmed Zaid! Amazing.

• Afficher le commentaire
• Jennifer Rowe
• Création 2 mai 2023 20:54
• 0 vote

1. Communauté
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Hey Dan Cooper! That sounds like a cool use case. Maybe you'd like to write it up as a tip, if it works out!? :)  Good luck! Thanks! 

• Afficher le commentaire
• Jennifer Rowe
• Création 11 avril 2023 20:42
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Turning nested field options into usable placeholders with dynamic content

This is great! Thanks for sharing this tip, Dan Cooper!

• Afficher le commentaire
• Jennifer Rowe
• Création 7 avril 2023 15:46
• 0 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: April 2023

Hi Shana Blackstone, Yes, you are correct, it's the same feature. This What's New is a roundup of all the features released in the last month. 

• Afficher le commentaire
• Jennifer Rowe
• Création 3 avril 2023 19:57
• 0 vote

1. Guide
2. Getting started with Guide
3. Getting started with Guide for your help center: Setting up

Hi Dominique Frossard, Thanks for including the screen shots, that's really helpful. You are clicking the settings icon in Support. The instructions say "In Guide, click the Settings icon..."To get...

• Afficher le commentaire
• Jennifer Rowe
• Création 30 mars 2023 19:45
• 0 vote

1. Chat
2. ...
3. Chat basics
4. Zendesk Chat billing FAQs

Thanks for letting us know Mark. We'll get that fixed.  In the meantime, here's the link you need:https://support.zendesk.com/hc/en-us/articles/4581766374554  

• Afficher le commentaire
• Jennifer Rowe
• Création 29 mars 2023 18:20
• 0 vote