
Jenny Gillett
-
Activité totale68
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés2 utilisateurs
-
Votes0
-
Abonnements51
Aperçu des activités
Dernière activité effectuée par Jenny Gillett-
Jenny Gillett a ajouté un commentaire,
Hello Mostafa, Thank you for reaching out and taking the time to write on our community. I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and T...
-
Jenny Gillett a ajouté un commentaire,
Hi, If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. Hope this an...
-
Jenny Gillett a ajouté un commentaire,
Commentaire officiel Thanks, Gab for the update from the Explore side. As a workaround, we do have some reporting on the digital calls in our Usage Charges tab in the Talk settings. In that CSV report you will be able...
-
Jenny Gillett a ajouté un commentaire,
Hi Will, Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...
-
Jenny Gillett a ajouté un commentaire,
Hi Shiva, Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering ...
-
Jenny Gillett a ajouté un commentaire,
Commentaire officiel Hi Annie and James, Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...
-
Jenny Gillett a créé un article,
Souplesse accrue pour la configuration de vos lignes digitales
Annonce Début du déploiement Fin du déploiement 10 novembre 2021 10 novembre 2021 10 novembre 2021 Nous déployons un certain nombre de modifications de la configuration d’une lign...
-
Jenny Gillett a ajouté un commentaire,
Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...
-
Jenny Gillett a ajouté un commentaire,
Hi Dionne, Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...
-
Jenny Gillett a ajouté un commentaire,
Hi Emma and Sebastiaan, This is feedback that we’ve heard from many customers and more granular reporting and flexibility around agent status. It is something that we’re looking into but it’s not ...