Jessica G.

1. Zendesk updates
2. Announcements
3. Announcing co-location of live chat and ticket service data

Hello Michael Mulligan! Thanks for the question! This specific move is only supposed to happen once per account. What I believe could have happened in your case last month was this other update: Up...

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• Jessica G.
• Modifié 8 décembre 2023 08:40
• 0 vote

1. Communauté
2. Developer - Zendesk APIs
3. Zendesk App get ticketFields options and optionValues incorrect

We truly appreciate your reports. A Service Incident has been fired for this and we have shared some public details here: https://support.zendesk.com/hc/en-us/articles/5007103445530-Service-Inciden...

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• Jessica G.
• Modifié 5 octobre 2022 14:57
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1. Communauté
2. Developer - Zendesk APIs
3. Zendesk App get ticketFields options and optionValues incorrect

Hello,Thank you for raising this issue and sorry to hear you are facing it!We're currently investigating this.

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• Jessica G.
• Création 5 octobre 2022 13:05
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Calls to https://cdn.outbound.io/pub-* failing across many Zendesk pages

Hey Todd, Thank you for reaching out about this! As my colleague Dan informed in the ticket request we opened for you via this post, we have identified this issue and our engineers are working on f...

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• Jessica G.
• Modifié 20 mai 2022 10:16
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Support Messaging instead of Mail - Drawbacks

Hello Peter! Thanks for this post. We’re no longer collecting feedback on the support experience via these comments, as many felt it was too cumbersome and it didn’t give us an accurate picture of ...

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• Jessica G.
• Modifié 26 avril 2022 13:20
• 0 vote

1. Conta
2. ...
3. Administração geral da conta
4. Como reativo minha conta suspensa, expirada ou cancelada?

Olá Luan Breno, tudo bem? Parece que sua mensagem chegou ao lugar errado :( Nós somos da Zendesk (http://www.zendesk.com.br), uma plataforma de software multi-canal de suporte ao cliente usado por ...

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• Jessica G.
• Création 20 janvier 2022 14:24
• 0 vote

1. Email
2. ...
3. How to solve issues with the email channel
4. Why do emails thread to the wrong ticket?

Hello CJ Johnson! Thanks for the follow-up! We're sorry to hear the initial instructions were not ideal for your use case. I'd like to refer you to this other article regarding Customers not receiv...

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• Jessica G.
• Création 15 décembre 2021 09:05
• -1 votes

1. Guide
2. ...
3. Personalização da Central de Ajuda do Zendesk
4. Manual de JavaScript da central de ajuda

Olá @...!Você pode dar uma olhada nessa outra documentação aqui referente à formulários e marcas :) Criação e aplicação de formulários para ticket específico da marca Multibrand - Display the appr...

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• Jessica G.
• Création 20 mai 2021 10:38
• 0 vote

1. Guia do agente
2. Informações básicas sobre tickets
3. Gerenciamento de tickets

Olá @...!Isso vai depender do status da sua conta Zendesk :)Criei um ticket pra você pra gente poder te ajudar melhor - vamos te responder por email.

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• Jessica G.
• Création 2 avril 2021 07:45
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Knowledge Capture functionality in Chat

Just to add to this thread, the App is available here https://www.zendesk.com/apps/chat/knowledge-base-search/  :) 

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• Jessica G.
• Création 11 décembre 2020 15:18
• 0 vote