JJ Miclat

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Macro Apply Button Placement

Hey Garegin Asatryan!Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation...

• Afficher le commentaire
• JJ Miclat
• Création 16 juin 2022 00:50
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Format issue: Macro Menu Location Moved on March 30 - now covers part of forms

We've reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator between the Brand and the Requester field, so that we max...

• Afficher le commentaire
• JJ Miclat
• Création 16 juin 2022 00:40
• -1 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. New agent workspace, Long emails / signatures

Hey Kilian, Sophal Seang, and Tuomas Savonius, Good news - we're working on functionality to have the conversation log automatically jump to the top of the latest message in Agent Workspace, rather...

• Afficher le commentaire
• JJ Miclat
• Création 14 juin 2022 03:27
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk Agent workspace seeing who is cced

Hey William Sedgwick! We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll ...

• Afficher le commentaire
• JJ Miclat
• Création 14 juin 2022 03:20
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Hi all,  We've heard your feedback loud-and-clear, and have reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator bet...

• Afficher le commentaire
• JJ Miclat
• Création 9 juin 2022 23:14
• 2 votes

1. Chat
2. ...
3. Zendesk messaging
4. Agent Workspace for messaging

Hey dave.passaro!As of a couple weeks ago, the ticket.sendMessage endpoint now works with Zendesk Messaging, and Social Messaging channels (through Sunshine Conversations), in addition to live chat...

• Afficher le commentaire
• JJ Miclat
• Création 3 juin 2022 19:55
• 0 vote

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Limitations in the Zendesk Agent Workspace

Hey Chris Gregory, CS Supervisor, & Andrew Lo We're shooting to rollout the following features by the end of this year (2022), we'll keep you posted: ability to ban specified end-users from initia...

• Afficher le commentaire
• JJ Miclat
• Création 3 juin 2022 16:44
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. Composing messages in the Zendesk Agent Workspace

Hey Yvey Colla, Bryan Haeussler, & Katya Stefanova, The ability to change text color in the rich-text editor in Support is only available if your account has Agent Workspace turned on. If you are s...

• Afficher le commentaire
• JJ Miclat
• Modifié 8 juin 2022 01:15
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. Format issue: Macro Menu Location Moved on March 30 - now covers part of forms

Hey Trudy Slaght! Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation pe...

• Afficher le commentaire
• JJ Miclat
• Création 31 mai 2022 20:14
• 0 vote