JJ Miclat

1. Communauté
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback around the requester displaying on ticket tabs instead of the subject - we hear you, appreciate you being transpar...

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• JJ Miclat
• Modifié 5 octobre 2022 22:44
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. New layout is absolutely terrible.

Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback of the reply box now being at the bottom instead of the top of the interface, and the order of conversation messag...

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• JJ Miclat
• Modifié 5 octobre 2022 22:44
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Howdy folks! JJ here, Group Product Manager at Zendesk. We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very...

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• JJ Miclat
• Modifié 5 octobre 2022 22:43
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Macro Apply Button Placement

Hey Garegin Asatryan!Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation...

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• JJ Miclat
• Création 16 juin 2022 00:50
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Format issue: Macro Menu Location Moved on March 30 - now covers part of forms

We've reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator between the Brand and the Requester field, so that we max...

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• JJ Miclat
• Création 16 juin 2022 00:40
• -1 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. New agent workspace, Long emails / signatures

Hey Kilian, Sophal Seang, and Tuomas Savonius, Good news - we're working on functionality to have the conversation log automatically jump to the top of the latest message in Agent Workspace, rather...

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• JJ Miclat
• Création 14 juin 2022 03:27
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk Agent workspace seeing who is cced

Hey William Sedgwick! We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll ...

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• JJ Miclat
• Création 14 juin 2022 03:20
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Hi all,  We've heard your feedback loud-and-clear, and have reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator bet...

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• JJ Miclat
• Création 9 juin 2022 23:14
• 2 votes