John Costello

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...

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• John Costello
• Création 26 janvier 2023 17:56
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on 'Total online time' and 'Time available' metrics

Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...

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• John Costello
• Création 26 janvier 2023 17:55
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...

• Afficher le commentaire
• John Costello
• Création 26 janvier 2023 17:55
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hey everyone,On Tuesday, February 7th at 11 AM CST, the product team will be hosting a PM Roundtable on Explore: Live Data and other features of Explore. We really want to hear from you and discuss...

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• John Costello
• Création 26 janvier 2023 17:54
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

Hi Folks,  Cross posting here for completeness:  Community dashboard and dataset for Zendesk in Explore The new dashboard and dataset provide insights about the engagement of our customers’ commun...

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• John Costello
• Création 9 novembre 2022 18:01
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. General Explore frustrations...

Hi CJ,  Thanks for your comment and prompt for an update. The new Dashboard Builder is indeed still in Beta and we are learning lots on how our customers are interacting with the new Builder. We ha...

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• John Costello
• Création 9 novembre 2022 17:48
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Explore live dashboard for Professional plans

Hi all,  John Costello here from Explore Product. Messaging does exist as a Live Dataset and is available to our Professional customers. Also in case you missed it, Messaging is also available toda...

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• John Costello
• Création 25 octobre 2022 15:05
• 0 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Seeing live agent status and activities

Hi Heather,  I take your point on the current definition we have for "working-on" for Support work items you are not the only one to have said this to me recently. I am going to challenge this inte...

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• John Costello
• Modifié 22 juillet 2022 09:39
• 1 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Seeing live agent status and activities

Hi Heather,  Thank you for the questions and feedback I will try to deal with them one by one: 1. What is the definition for Agents online and Agents offline? So many of our agents have been in onl...

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• John Costello
• Création 30 juin 2022 18:27
• 1 vote