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John Espina

Adhésion le 13 mai 2021

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Dernière activité le 08 nov. 2023

Zendesk Customer Care

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John Espina a ajouté un commentaire,

CommentaireReporting and analytics admin questions

This is a very helpful; article

Afficher le commentaire · Publication le 08 nov. 2023 · John Espina

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John Espina a ajouté un commentaire,

CommentaireManaging your email
Your ticket has been assigned to our advocacy team. If you want to wait for an agent to join, most customers hear back in 15 minutes.  Otherwise, feel free to check back later or watch for an update sent to della@hostmostgroup.com 
 
Remember to share as many details as you can now so our team can provide the most helpful first reply.

Afficher le commentaire · Publication le 29 juin 2023 · John Espina

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John Espina a ajouté un commentaire,

Commentaire de la communauté Q&A - Users, groups, and organizations

Hi Matthew,

I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.

For now, I will be closing this ticket to avoid confusion.

John Espina | Customer Advocate

Afficher le commentaire · Publication le 13 août 2021 · John Espina

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John Espina a ajouté un commentaire,

Commentaire de la communauté Q&A - Users, groups, and organizations

Hi Matthew,

In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.

Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-

I hope this helps,

John Espina | Customer Advocate

Afficher le commentaire · Publication le 12 août 2021 · John Espina

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John Espina a ajouté un commentaire,

CommentaireMeasuring success

Hi Rachel,

In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer.

Here are some article links that you can refer to: https://support.zendesk.com/hc/en-us/community/posts/203457806.

Also, there's a community article that you can check: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation

I hope this information helps.

John Espina | Customer Advocate

Afficher le commentaire · Publication le 12 août 2021 · John Espina

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John Espina a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

Hi Matt,

In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data without having to store and use the passwords of Zendesk users, which is sensitive information.

Please check this article: https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application

John Espina | Customer Advocate

Afficher le commentaire · Publication le 02 juil. 2021 · John Espina

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John Espina a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Hi Edwin,

You can try this formula:

IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this: https://www.evernote.com/l/AkCqHHz6LFVGf6vhd_qVcQU_clOmT5K0xTI

 

Afficher le commentaire · Publication le 30 juin 2021 · John Espina

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John Espina a ajouté un commentaire,

CommentaireUsing Zapier integrations with Sell

Hi Nilton,

In regards to that, you actually use the end-points on this article I provided before.
GET /v2/deals/:deal_id/associated_contacts

John Espina | Customer Advocate

Afficher le commentaire · Publication le 15 mai 2021 · John Espina

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John Espina a ajouté un commentaire,

CommentaireUsing Zapier integrations with Sell

Hi Nilton,

If a deal has multiple contacts associated with it, you're only able to export the primary contact on the deal. otherwise, you would need to use the API to pull all associated contacts https://developers.getbase.com/docs/rest/reference/associated_contacts

Afficher le commentaire · Publication le 11 mai 2021 · John Espina

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John Espina a ajouté un commentaire,

CommentaireAdditional ticket channels

Hi Monica, I will be creating a ticket with regards to your concern about automation setup. 

Afficher le commentaire · Publication le 06 mai 2021 · John Espina

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