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JR Lausin
Adhésion le 13 mai 2021
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Dernière activité le 25 janv. 2025
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Dernière activité effectuée par JR Lausin
JR Lausin a ajouté un commentaire,
Thanks for contacting Zendesk Support! We apologize for the issue you're encountering. Regarding Banning user by their device ID unfortunately this is not possible as of the moment. If the user is using same email you can add it to our blocklist https://support.zendesk.com/hc/en-us/articles/6136740916250-Understanding-the-allowlist-and-blocklist
Regarding the CSAT issue have you tried adding a no-satisfaction tag to these ticket then modify your csat automation and add the condition that tag does not contain no-satisfaction this way the automation will only fire when this tag is not added.
Sincerely,
Afficher le commentaire · Publication le 25 janv. 2025 · JR Lausin
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JR Lausin a ajouté un commentaire,
Afficher le commentaire · Publication le 13 juin 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
You're actually correct, deleting an organization would only affect the organization and not the users, tickets and other data that are tied to that org. a. It may be worth taking a look at our app marketplace to see if there's a 3rd party integration available. For example: GDPR Search Destroy (https://www.zendesk.com/marketplace/apps/support/206749/gdpr-search--destroy/) or GDPR Compliance app (https://www.zendesk.com/marketplace/apps/support/200668/gdpr-compliance/).
b. Otherwise, see how to bulk delete users: https://support.zendesk.com/hc/en-us/articles/4408883543450
-How-do-I-bulk-delete-organizations-and-users-in-Zendesk-Support- And tickets:
https://support.zendesk.com/hc/en-us/articles/4408830952474-How-can-I-bulk-delete-closed-tickets-
Sincerely,
Afficher le commentaire · Publication le 28 mai 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
Thanks for contacting Zendesk Support!
If your account has the Zendesk Agent Workspace and social messaging channels or web messaging channels enabled, your agents can rely on the notifications list to show their count of unread messaging tickets.
Please check this article:
https://support.zendesk.com/hc/en-us/articles/4408820183066-Can-I-receive-desktop-or-browser-notifications-when-tickets-are-created-or-updated
Sincerely,
Afficher le commentaire · Publication le 27 mai 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
Any users that were assigned to the organization will be removed from the organization (since it doesn't exist anymore) and the organization will be removed from any tickets it was assigned to. Any business rules you set up using the organization you deleted will no longer function properly.
Please check this article
https://support.zendesk.com/hc/en-us/articles/4408846640410-Managing-organizations
Afficher le commentaire · Publication le 27 mai 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
Thanks for contacting Zendesk Support!
You might want to check Advanced AI it's an add on in your account so you can use bot please check this article.
https://support.zendesk.com/hc/en-us/articles/5524125586330-About-Zendesk-Advanced-AI
Afficher le commentaire · Publication le 27 avr. 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
We do have an article that will guide you to your desired behavior.
https://support.zendesk.com/hc/en-us/articles/4408820799130-Can-I-restrict-Chat-support-to-a-specific-group-of-users-on-the-help-center
Sincerely,
Afficher le commentaire · Publication le 09 mars 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
I don't believe we have that feature yet. could you provide us more of your use case so we can check if there's any work around for you request?
Sincerely,
Afficher le commentaire · Publication le 06 mars 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
Upon checking on the ticket it seems your reinstalling the app restored the functionality. Rest assured that the agent will get back with you to assist you further with your additional concerns as this is best handled on a ticket.
Sincerely,
Afficher le commentaire · Publication le 22 févr. 2024 · JR Lausin
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JR Lausin a ajouté un commentaire,
You can use the Tickets created / search ratio to understand submissions from your help center more generally.
A high ticket to search ratio indicates that your customers are not performing as many searches prior to submitting their tickets. A low ticket to search ratio indicates that your customers are searching and not submitting as many tickets afterward.
SIncerely,
Afficher le commentaire · Publication le 20 févr. 2024 · JR Lausin
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