Jupete Manitas

1. Communauté
2. Tips from users - Zendesk Suite
3. Help Center - Change default placeholder text in your Search Box

Hi Derek, thanks for writing in!  We can find the Search bar code under home_page.hbs template and you can add them after the search-full'. We followed ModeratorWes' tip and so far it is working on...

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• Jupete Manitas
• Création 29 mai 2023 04:56
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1. Communauté
2. Zendesk Suite Q&A
3. Search results from newest to oldest

Hi M Rogers, thanks for writing in! If this is regarding the Help Center Search and instance search, at the moment, there is no way yet to change the order of the article publication when making a ...

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• Jupete Manitas
• Création 26 mai 2023 07:33
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1. Sell
2. ...
3. Working with Sell apps and integrations
4. Connecting HubSpot with Sell

Hi Caroline, thanks for writing in!  You are now using the new Sell + Hubsport integration as announced last year? However, it looks like it is limited to the main features as described on the mark...

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• Jupete Manitas
• Création 24 mai 2023 08:11
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1. Communauté
2. Zendesk Sell Q&A
3. Is creating an appointment in ZenDesk Sell via a REST API possible?

Hi Austin, thanks for writing in!  Appointments is not supported yet in the Sell REST API but the only endpoint available is to obtain the information. Here is: Appointments under Firehose API endp...

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• Jupete Manitas
• Création 23 mai 2023 08:14
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1. Guide
2. ...
3. Setting up Zendesk Guide
4. Setting up the Atlassian Statuspage integration for Guide

Hi Daly, thanks for writing in!  As far as we can see here. This notification status will appear if there is an active incident or degradation posted on your Atlassian Statuspage. Is it behaving di...

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• Jupete Manitas
• Création 19 mai 2023 07:33
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Collaboration/ Commenting Feature in Guide?

Hello Lindsay,  Currently, that functionality within Guide is not available, however, that could be a really good added feature for Team Publishing. As we checked, we have found similar requests ab...

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• Jupete Manitas
• Création 18 mai 2023 04:56
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1. Communauté
2. Zendesk Suite Q&A
3. Collaboration/ Commenting Feature in Guide?

Hi Lindsay, thanks for writing in! What is available that we recommend in terms of guide collaboration is Team Publishing. With Team publishing, you can set up a workflow for new content collaborat...

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• Jupete Manitas
• Création 17 mai 2023 07:32
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?

Hi Luca, thanks for writing in!  We searched for other instructional resources or guides to start with but there is none as of the moment. Due to custom coding, this is something not supported but ...

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• Jupete Manitas
• Création 17 mai 2023 07:12
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1. Communauté
2. Zendesk Suite Q&A
3. Delete Talk Data

Yes, sorry for the confusion. We are also referring to the talk dataset. I'll be creating a ticket so we can discuss and check further this in the ticket. Thank you! 

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• Jupete Manitas
• Création 16 mai 2023 07:39
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1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

Hi Steven, Thanks for writing in! At the moment, there is no option yet to prevent agents from transferring chats or messaging requests. As described in the article, agents can transfer the ticket ...

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• Jupete Manitas
• Création 15 mai 2023 08:40
• 0 vote