Justin H

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies

Terry Knox Yeah, that's right. The screenshot below is the test I did in my account, and after reopening the ticket with an end user comment, the NRT target was applied. When the agent replies, the...

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• Justin H
• Création 16 mai 2022 14:00
• 0 vote

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies

Hey Terry Knox! The use case for these two SLA targets are for agent created tickets. If an agent makes a ticket proactively, then the first reply time and next reply time targets are not applied t...

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• Justin H
• Création 15 mai 2022 21:11
• 0 vote

1. Support
2. ...
3. Reporting
4. Defining and using SLA policies

Hi CJ,  It looks like if you delete an SLA policy, the data for it in Explore will stay on all tickets the SLA policy was applied to. The only difference I am seeing after testing in my account is ...

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• Justin H
• Création 2 mai 2022 16:45
• 1 vote

1. Explore
2. ...
3. Writing formulas and performing calculations
4. How can I alter the date format in datatips?

Hey Jon Bierma! There are a couple of ways to get around this, and achieve what you're looking for. Going off of using the custom attribute Dave mentioned previously, you can create an ordered set ...

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• Justin H
• Création 1 mai 2022 22:19
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls to groups of agents

Hey Michael,  Justin, here, from Zendesk Support. I'm going to pull your inquiry into a ticket for us to further investigate. Be on the lookout for an email from us. 

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• Justin H
• Création 17 avril 2022 20:12
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Blocked CSP with nonce

Hello!  I have turned this into a ticket for our Support Team. You should be receiving an email about this shortly.

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• Justin H
• Création 17 avril 2022 20:06
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Average Chat Concurrency - How is this Calculating?

Greetings everyone!  It is true that we have a ticket open with our Dev team to further investigate this issue. Please keep an eye on our Product Announcement page for a resolution announcement for...

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• Justin H
• Création 17 avril 2022 19:39
• -1 votes

1. Support
2. ...
3. Extending Zendesk Support
4. Managing webhooks

Hello S Shatheesh !  I have submitted a ticket on your behalf for our support team to further investigate. You should be receiving an email shortly for this. 

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• Justin H
• Création 17 avril 2022 19:18
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Incoming calls cannot be accepted at all times

Hi Andrew!  Justin, here, from Zendesk Support. I have went ahead and made a ticket on your behalf so we can investigate this issue further. 

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• Justin H
• Création 10 avril 2022 19:24
• 0 vote

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Hey Luísa!  Sorry for the delayed response on our end. I have created a ticket with our Support team to further investigate this discrepancy

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• Justin H
• Création 10 avril 2022 18:38
• -1 votes