
Justin H
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Activité totale38
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Justin H-
Justin H a ajouté un commentaire,
Terry Knox Yeah, that's right. The screenshot below is the test I did in my account, and after reopening the ticket with an end user comment, the NRT target was applied. When the agent replies, the...
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Justin H a ajouté un commentaire,
Hey Terry Knox! The use case for these two SLA targets are for agent created tickets. If an agent makes a ticket proactively, then the first reply time and next reply time targets are not applied t...
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Justin H a ajouté un commentaire,
Hi CJ, It looks like if you delete an SLA policy, the data for it in Explore will stay on all tickets the SLA policy was applied to. The only difference I am seeing after testing in my account is ...
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Justin H a ajouté un commentaire,
Hey Jon Bierma! There are a couple of ways to get around this, and achieve what you're looking for. Going off of using the custom attribute Dave mentioned previously, you can create an ordered set ...
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Justin H a ajouté un commentaire,
Hey Michael, Justin, here, from Zendesk Support. I'm going to pull your inquiry into a ticket for us to further investigate. Be on the lookout for an email from us.
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Justin H a ajouté un commentaire,
Hello! I have turned this into a ticket for our Support Team. You should be receiving an email about this shortly.
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Justin H a ajouté un commentaire,
Greetings everyone! It is true that we have a ticket open with our Dev team to further investigate this issue. Please keep an eye on our Product Announcement page for a resolution announcement for...
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Justin H a ajouté un commentaire,
Hello S Shatheesh ! I have submitted a ticket on your behalf for our support team to further investigate. You should be receiving an email shortly for this.
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Justin H a ajouté un commentaire,
Hi Andrew! Justin, here, from Zendesk Support. I have went ahead and made a ticket on your behalf so we can investigate this issue further.
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Justin H a ajouté un commentaire,
Hey Luísa! Sorry for the delayed response on our end. I have created a ticket with our Support team to further investigate this discrepancy