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Karen Beltran
Adhésion le 16 mai 2021
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Dernière activité le 04 juin 2024
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Dernière activité effectuée par Karen Beltran
Karen Beltran a ajouté un commentaire,
Hi Anqi Chen ! This requires further investigation hence I will create a ticket so that we can clarify it for you.
Afficher le commentaire · Publication le 04 juin 2024 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
Hi Mayra ,
We need to get more information regarding your concern. I'll go ahead and create a ticket for you.
Afficher le commentaire · Publication le 22 mai 2024 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
Hi Venkat Bellamkonda,
With regards to enabling Omnichannel Routing the account setup should meet the following setup below.
You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514
• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.
Further information is provided on your existing Support Ticket with us which is 11486615.
Afficher le commentaire · Modification le 05 mai 2023 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
Hi Daniel Imbach TEST,
This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users.
Afficher le commentaire · Publication le 02 févr. 2023 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
Hi Arielle B,
You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger.
Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb
To deactivate a trigger
- In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
- On the Triggers page, locate the trigger you want to deactivate.
- Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.
Afficher le commentaire · Publication le 02 févr. 2023 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
Unfortunately, this is not yet possible. You might want to check this related community post about this.
https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
For now, this is the only option.
Exporting dashboard tabs and reports.
Afficher le commentaire · Publication le 28 déc. 2022 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
Hi Admin eVolpe,
It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type.
For more information, see the article: Working with mandatory fields.
Afficher le commentaire · Publication le 27 déc. 2022 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there.
Afficher le commentaire · Publication le 28 sept. 2022 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!
Afficher le commentaire · Publication le 17 août 2022 · Karen Beltran
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Karen Beltran a ajouté un commentaire,
I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there.
Thanks!
Afficher le commentaire · Publication le 04 août 2022 · Karen Beltran
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