Katarzyna Karpinska

Commentaire officiel

1. Communauté
2. Feedback - Help Center (Guide)
3. Content Blocks Translations

Thank you all for your feedback, we are recognizing the need for supporting translations in Content Blocks and we'll try to address it in the future. However, before we get there, we need to keep o...

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• Katarzyna Karpinska
• Création 20 juin 2022 08:43
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Guide: Knowledge Management roadmap

Hi Kelsey Davis, No, images in CBs are a separate feature (and we are working on it!) similarily to videos. By advanced components, we mean things like: accordions, steppers, sliders, etc. 

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• Katarzyna Karpinska
• Création 8 juin 2022 08:27
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Add a "Clear Format" button in the help center article editor toolbar

Thank you both for your comments. We will continue working on improving our editors' WYSIWIG in the coming quarters. I'll make sure we'll look into this request as well. 

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• Katarzyna Karpinska
• Création 2 juin 2022 10:18
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Publish internal notes along side a public article

Hi Rick Brock, thank you for your feedback. We'll be looking into different types of commenting capabilities on articles in the future and I'll make sure to take your case under consideration. 

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• Katarzyna Karpinska
• Création 2 juin 2022 10:12
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Help Center (Guide)
3. Agents with Editor Permissions should be able to see Article Settings

Hi All,  Thank you for raising this issue. We are considering changes both to the article settings panel and the management of attachments in the future so I've made sure to share this feedback to ...

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• Katarzyna Karpinska
• Création 1 juin 2022 15:29
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks in articles

Hi All, Sorry for being absent here for a while :) I'll try to answer the questions one by one.- Mariana Cañavera H. I assume you mean the search results in Help Center? If so, then content blocks ...

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• Katarzyna Karpinska
• Création 25 mai 2022 12:35
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Content Block bug in code view

Yes, we are definitely working towards improving this experience.

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• Katarzyna Karpinska
• Création 25 mai 2022 09:45
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Content Blocks: Need to be able to add labels via API to articles with content blocks

Konstantine Fioretos, longterm yes. But before we move into this area we need to work on some other important deliveries. You can see our roadmap here.

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• Katarzyna Karpinska
• Création 25 mai 2022 09:06
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Content Block bug in code view

Hi Konstantine Fioretos, Thank you for your feedback. It's not a bug per se but a current technical limitation that we are working towards removing. You can still see the source code of all the par...

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• Katarzyna Karpinska
• Création 25 mai 2022 09:03
• 2 votes

1. Zendesk updates
2. Announcements
3. Announcing improved visibility of content blocks placement

Hi Andrea Rodriguez (CD Baby),  Thank you very much for your feedback. The feature you are asking for is on our roadmap and we are planning to pick it up this quarter. You can check our roadmap here. 

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• Katarzyna Karpinska
• Création 5 mai 2022 11:44
• 0 vote