Katarzyna Karpinska

1. Communauté
2. Feedback - Help Center (Guide)
3. Find and replace

Hi Stephen, Thanks for your question. In 2022 we've been working hard on building the Content block editor (e.g. adding different tools to work with images) and we still have a few improvements in ...

• Afficher le commentaire
• Katarzyna Karpinska
• Création 23 novembre 2022 14:02
• 1 vote

1. Guide
2. ...
3. Working with knowledge base content
4. Inline images in Guide articles display as broken across all browsers

Shawn Matts, this sounds like a different issue. Would be great to see it with examples and quite possibly more investigation. I'd advise you to rise a ticket for this. 

• Afficher le commentaire
• Katarzyna Karpinska
• Création 15 novembre 2022 15:01
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing images in content blocks and a new image gallery

Morgan King, great to hear that you find it useful. We already started working on removing this limitation. I expect the release in early '23.Lisa Sedlak, not a straightforward one, but we'll be ad...

• Afficher le commentaire
• Katarzyna Karpinska
• Création 15 novembre 2022 13:17
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks in articles

Jeff Stephenson, we are currently finalizing work on publishing content blocks directly to Help Center without impacting article status. We'll be launching very very soon. 

• Afficher le commentaire
• Katarzyna Karpinska
• Création 15 novembre 2022 12:43
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Please add the native Table of Content to Guide articles

Hi All, I agree that this would be a useful improvement but we don't have it on our immediate roadmap atm. You can check these community threads for some workarounds our other users tried.Create a ...

• Afficher le commentaire
• Katarzyna Karpinska
• Création 1 novembre 2022 09:09
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Jeff Stephenson, yes!! We are planning to launch it within a few weeks!

• Afficher le commentaire
• Katarzyna Karpinska
• Création 20 octobre 2022 14:50
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Flag translations feature

Hi Monika, thanks a lot for all those interesting points. We are currently thinking a lot about managing article translations so it's really great to hear about your use case I made sure to pass it...

• Afficher le commentaire
• Katarzyna Karpinska
• Création 20 octobre 2022 14:20
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Ability to have shareable link available without login

Thank you for your feedback, this is an interesting case that my colleague Kasper Sørensen and I have on our radar. We don't have however any immediate implementation plans for it just yet. 

• Afficher le commentaire
• Katarzyna Karpinska
• Création 20 octobre 2022 12:45
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Limited space to view Guide article when editing

Thank you very much for the feedback. We are planning quite a few changes to our article editor in the coming year and writing focus mode is definitely on our radar so stay tuned :)Nita Sexton, we'...

• Afficher le commentaire
• Katarzyna Karpinska
• Création 7 octobre 2022 10:54
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Zendesk Guide Article Creation Text-Wrapping

Hi Travis Smith, thanks for raising it up. We had small issues with CSS in the last 24h but they should be all fixed now. Sorry for the inconvenience.

• Afficher le commentaire
• Katarzyna Karpinska
• Création 6 octobre 2022 09:14
• 0 vote