Katie Dougherty

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hi @..., Understood! I will be sure to pass this feedback to our Product Team so we can work on adding Chat and Talk metrics to track session-based data.  Thank you for your feedback!

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• Katie Dougherty
• Création 15 mai 2020 21:54
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hi @..., Thank you for reaching out! At this time there's no way for Explore to track session-based data (ie. the amount of time an agent is online). Our Explore team is looking into adding additio...

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• Katie Dougherty
• Création 15 mai 2020 20:12
• 1 vote