Katie Dougherty
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Activité totale350
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés3 utilisateurs
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Votes53
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Abonnements173
Commentaires
Activité récente par Katie Dougherty-
Hi @..., You are correct that in order to be presented with template options in the Knowledge Capture App, you will need to apply the KCTemplate label to the article. That being said, these templa...
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Hi @..., Are you referring to previewing a ticket in a view? If so, you can hover over the ticket for a short preview of the contents of the ticket. Formatting applied to ticket comments does not ...
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Hi @..., Currently, it is not possible to send automated emails from within Sell. That being said, please feel free to post this feedback in the Zendesk Sell Community Feedback section! A common wo...
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Hi @..., If you are interested in Sell's Voice feature, the best place to start is with the article: Enabling Sell Voice! To answer your question, the Voice feature cannot transfer live calls, but ...
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Hi @..., It is not possible to add custom fields to the appointment details at this time. Any additional information can be included in the Description section when creating an appointment. Please ...
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Hi @..., Are you referring to the Support Product? If so, our triggers and automation features will allow you to send replies and take actions based on specific conditions. I hope this helps!
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Hi @..., You are correct that negative deal values are currently not supported within Sell. I will be sure to pass this feedback to our Product Team! If you have a moment, could you elaborate a li...
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Hi @..., Thank you for this feedback! The product team that worked on email sequences for leads is actively working to expand sequencing functionality and improve the current features. I will make ...
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Hi @..., Thank you for reaching out! I will be sure to pass your feedback to our Product Team about adding an email option to the account-wide activity feed on your dashboard, thank you for that su...
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Hi @..., Thanks for reaching out! The best way to keep your desired formatting would be to "paste and match style" when you copy and paste your paragraphs of text. However, if you are running into...