Kyle Jones

1. Communauté
2. Zendesk Sell Q&A
3. Info about import and match email PIPEDRIVE -> SELL

Hey there Luigi, That's a great question! From my understanding, these emails should also be visible on the Deal page as long as you've connected the contact (email) to the deal itself. When you g...

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• Kyle Jones
• Création 28 septembre 2021 23:55
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Guide templating versions

Hey there Andy, I've created a ticket we can work together in, since I'll need to investigate your account. Normally, we do not assist with custom code within Support, but I would like to see if I...

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• Kyle Jones
• Création 20 juillet 2021 23:05
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Internal Chat Option for communicating with other internal teams

Hey there Carmen! Technically, there is nothing stopping you from embedding your chat widget behind an agent only login, or on a page specifically for your agents. Then you could implement some ty...

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• Kyle Jones
• Création 9 mai 2021 00:38
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Setting requester with a macro

Hello there Amber,For clarity, is it alway the same requester? If so, you could potentially put that requester's email in the macro for your agents to cut/paste into the requester field to make it ...

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• Kyle Jones
• Création 4 mars 2021 01:22
• 0 vote

1. Communauté
2. Feedback - Sales CRM (Sell)
3. Pull User Permission data from API

Hey there Jorge!I can definitely see the use-case for this. Unfortunately, our API is limited to the number of roles it can display and will only show "Admin"  or "User" judging by our information ...

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• Kyle Jones
• Création 9 janvier 2021 22:28
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Out of Office App] Allow Team Leads to Change Agent Status

Hey there Zac, This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role to...

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• Kyle Jones
• Création 9 octobre 2019 16:55
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Dashboards should not always be in edit mode

Hey there Ayal, Unfortunately, at this time there isn't a way to undo or rollback the changes within the Explore once you've published that dashboard. When you add the appropriate changes this shou...

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• Kyle Jones
• Création 3 septembre 2019 22:50
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Explore: Default Filter

Hey there Danny, That's a very good question. If you weren't adding filters to the queries, there is another way to save the state of your widget without needing to apply the filters every time. Th...

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• Kyle Jones
• Création 3 août 2019 22:14
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Number of open tickets per agent or department at the end of each month

Hey There Bill,    These are very good questions, and I'm pretty sure I have a solution for you regarding this! Within Explore we have a metric you can used called "Assigned unsolved tickets" this ...

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• Kyle Jones
• Création 6 juillet 2019 21:02
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to change which photos pop up when sharing help center on Facebook?

Hey there Shirin,   I've created a ticket for you! I believe this is something we'll have to dig into here. Thank you!

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• Kyle Jones
• Création 3 novembre 2018 19:58
• 0 vote