Leanne Britton
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Dernière activité effectuée par Leanne Britton-
Leanne Britton a ajouté un commentaire,
Hi Jean, glad to hear you found the above steps helpful! The push notifications still work even if the channel is set to private. As long as the private channel is specified in your Slack app (Step...
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Leanne Britton a créé un article,
Comment recevoir des notifications dans Slack quand un ticket reçoit une note négative ?
Question Comment envoyer des notifications de tickets CSAT négatifs à Slack pour plus de visibilité ? Réponse Vous pouvez y parvenir par le biais d'une application Slack personnalisée, d'un webhook...
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Leanne Britton a ajouté un commentaire,
Hi Dean, At this time, we do not have the ability to report on the time in between the bot handoff and the agent's first reply. The closest available metric for this would be the Engagements First ...
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Leanne Britton a ajouté un commentaire,
Hi Liz! The best way to calculate the On Hold time for calls is by using one of the "Leg on-hold time" metrics in Zendesk Explore. Specifically, you can use the Leg on-hold time (sec), Leg on-hold ...
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Leanne Britton a ajouté un commentaire,
Hi Budi,The first response time feature for Social Messaging is not GA yet and is currently gated under a flag. I will create a ticket on your behalf so we can discuss your options if this has not...
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Leanne Britton a ajouté un commentaire,
Hi Sarah, If an agent is already on a call with another agent, then it is not possible to simultaneously place a call to an end-user directly from a ticket. Instead, the agent would either need to...