
Lisa Kelly
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Activité totale589
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés38 utilisateurs
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Votes13
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Abonnements223
Aperçu des activités
Dernière activité effectuée par Lisa Kelly-
Lisa Kelly a ajouté un commentaire,
Thanks, Jahn, We've added this Chat role requirement to our documentation for native ticket redaction. See Redacting ticket content.
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Lisa Kelly a ajouté un commentaire,
Hi Naomi, Yes, agents only see what they have permission to see. This has not changed. I adjusted the wording a little to make this more obvious.
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Lisa Kelly a ajouté un commentaire,
Hi Diego, Custom layouts do not include the ability to change interface colors. Have you tried configuring your own style sheet? See Making Zendesk products accessible.
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Lisa Kelly a ajouté un commentaire,
Hi Peter, With native ticket redaction, you can redact attachments and inline images. See example below in the series of screen captures. For the full article, refer to Redacting ticket content.The...
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Lisa Kelly a ajouté un commentaire,
Hi Michael,See Why is Zendesk making this change? in the Announcement. If you have comments about this feature, provide your feedback on our Community site: Draft mode in composer - We want your fe...
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Lisa Kelly a ajouté un commentaire,
Hi Scott, The feature you mention is not available, yet. We'll update the documentation when it is ready for EAP. Release date TBD.
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Lisa Kelly a ajouté un commentaire,
Hello Martin, Zendesk is encouraging all customers to migrate to the Agent Workspace. It's the Zendesk interface of choice going forward and we have plans to discontinue the older interface. See W...
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Lisa Kelly a ajouté un commentaire,
h_sz_ke The text does not "disappear." It remains as part of the internal note. See Saving drafts across channels for more information. Zendesk does not recommend using internal notes as drafts. It...
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Lisa Kelly a ajouté un commentaire,
Hello h_sz_keWe're sorry you don't like the new interface. Zedesk is aware of the conversation thread issues. It's a common request from customers. For your Talk issue, this may help: If you aren'...
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Lisa Kelly a ajouté un commentaire,
Hi Chris, Please contact Zendesk Customer Support to get clarification on your issue. The content in ticket comments and the ticket event log are not altered by the upgrade. Both are still searchab...