Lisa Kelly
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Activité totale505
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés36 utilisateurs
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Votes12
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Abonnements206
Commentaires
Activité récente par Lisa Kelly-
Hi Anais, If an agent is messaging with a customer in the Agent Workspace, another agent/supervisor can open the ticket and view the ongoing conversation. But, conversations cannot be served by mor...
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Thanks, Anna. Unfortunately, I can't help with individual accounts or make changes to them. Looking at your ticket, it says your request is being processed and that Zendesk sent you an email yester...
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Hi Anna, I'm sorry you're having trouble. You must have a Zendesk self-service account to cancel products and accounts from the Subscription interface. Judging by the screen capture you included, i...
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Abdurasul Rustamov If you are having issues with your account, contact Zendesk Customer Support.
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Hi Grant, Redaction in side conversations is under development, but there isn't an official release date, yet.
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This article was updated to reflect a change for the dates and details associated with this change
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Hi Kyle, From the article: "If you want to deactivate this feature, see Activating and deactivating macros keyboard shortcuts."
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Hi Kaylynn, As Gabriel said, we will continue with this change in the future, but the date for converting all accounts is yet to be determined.
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Hi Andi, Yes. We have updated the experience and it's rolling out to accounts now. See this announcement for details: Announcing improved experience for cookie-restricted browsers
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Hi Federica, Every account is different, but typically the migration only takes a few minutes. You shouldn't lose any data, with the following exception (as already stated in this article): "Only...