Lisa Kelly

1. Agent guide
2. Ticket basics
3. Using the context panel

Thanks, Lila, The video is back. 

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• Lisa Kelly
• Création 7 novembre 2022 19:36
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Color Text - We want your feedback!

Hi Kate, Here's the correct link to Changing text color Currently, color text is not supported in the Macros editor. 

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• Lisa Kelly
• Création 11 octobre 2022 20:48
• 1 vote

1. People
2. ...
3. Team members and groups
4. About team member product roles and access

Thank you, Nicholas! It's fixed now. 

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• Lisa Kelly
• Création 15 septembre 2022 15:47
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi John, Thanks for checking! We are still on track for a Beta at the end of Sept, but I will let you know if that changes. 

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• Lisa Kelly
• Modifié 28 septembre 2022 18:57
• 1 vote

1. Messaging
2. ...
3. Third party and social messaging channels
4. About messaging channels for the Zendesk Agent Workspace

Legacy AdminFor information on text messages, see this section of the help center:Setting up and using Text

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• Lisa Kelly
• Création 12 septembre 2022 15:24
• 1 vote

1. Account
2. ...
3. Accounts and billing
4. Buying Zendesk products

Hello Scott. You can Contact Zendesk Customer Support to help you with your issue. 

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• Lisa Kelly
• Création 25 juillet 2022 04:20
• 1 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: June 2022

Hi Aaron, Support for colored background text is included as part of the option to Turn on color text. You should see it in the Comments section of Objects and rules > Tickets > Settings. See scree...

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• Lisa Kelly
• Modifié 3 juin 2022 15:50
• 1 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Ryan, It's just a broken link. It's fixed now. Thanks for letting us know!

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• Lisa Kelly
• Création 2 juin 2022 14:47
• 1 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Michael. Is it possible the tickets were archived? Archived tickets are not included in the interaction history. Contact Zendesk Customer Support for questions specific to your account. 

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• Lisa Kelly
• Création 12 mai 2022 19:57
• 1 vote

1. People
2. ...
3. Team members and groups
4. Setting roles and access in Zendesk Admin Center

Thanks, Evan. The video should be easier to view now. Click the image and it will open in a new window. 

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• Lisa Kelly
• Création 2 mai 2022 22:58
• 1 vote