Lisa Kelly
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Activité totale597
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés38 utilisateurs
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Votes13
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Abonnements222
Commentaires
Votes sur l’activité pour Lisa Kelly-
Hi Kaitey and Darren, I mentioned this issue to the Product Manager. Our new UI toolkit has a recommend guideline for 20px spacing between fields, thus the change. That said, we are keeping track ...
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Hi Victor. It only works for Talk and Chat, not Messaging. But you might be interested in signing up for our Agent statuses EAP.
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Hi Folks, I have forwarded your comments along to our product management team.
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Hi Martin, If you don't need side conversations or light agents, then you don't need to purchase the Collaboration add-on, you can use CCs and Followers with any Suite and Support plan. See this ar...
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Hi Rina. It's the "Zendesk Agent Workspace", not the "Admin" workspace. The workspace is designed for agents who manage tickets, not admins. To find the shortcuts you can use in the workspace, clic...
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Hi Chris Fassano. Just a follow-up. The product team is aware of this issue and they are working to fix it.
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Alison Cook On the Triggers > Edit order page you can select multiple triggers and drag them to another category. You can use the Triggers API to assign a category_id.
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Thanks, Dave and Pat S, I updated the article to make the error message and description link more obvious. Lisa
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Hi Andrew Users on the Enterprise Chat plan can limit chat visibility by department by implementing custom roles But, this limitation isn't enforced in the Zendesk Agent Workspace. When you have a...
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Hi Chris Fassano Thanks for the comment! I have updated the article so it doesn't imply that search results are limited to a specific view. Lisa