Lisa Kelly
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Activité totale593
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés38 utilisateurs
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Votes13
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Abonnements223
Commentaires
Votes sur l’activité pour Lisa Kelly-
Hello mfg, If you manually activated the Agent Workspace (and your account wasn't part of an automatic upgrade by Zendesk), you can activate and deactivate the workspace as desired. See Activating ...
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Thank you, Jihoon, Support for multiple simultaneous layouts applied to contextual workspaces is definitely on our roadmap.
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Hi Derek, Are you talking about Chat shortcuts? In the Agent Workspace, when you type a / in the composer, you should see both macro keyboard shortcuts and chat shortcuts. See Applying macros with ...
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Hi Sounghyuck, That type of information is outside the scope of this public-facing article. I recommend contacting the Product Management team.
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Delaa, If you have questions about how Slick for side conversations works in your account, contact Zendesk Customer Support so they can help you out.
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Heather, I will forward your comments along to the Product Management team.
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Hi Jameela, You can redact messaging tickets, provided: The messaging ticket was created after April 2022. The ticket has been submitted to Pending, On-hold, or Solved. Messages in an active mess...
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Hi Bill, Apologies for the confusion! I adjusted the example to show Light agents with Guide Admin roles.
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Hi Vlado, To "take" an active chat, the agent currently engaged in the chat has to transfer it to you. See Transferring a chat. For more information about a chat customer, see Viewing customer co...
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Hi Riah, Thanks for checking! The product team is hoping to start the rollout by mid-Dec, 2022. We'll post a comment in this article when the rollout starts.