Lisa Kelly
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Activité totale507
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés36 utilisateurs
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Votes12
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Abonnements207
Commentaires
Activité récente par Lisa Kelly-
CJ Johnson Any admin with the Agent Workspace enabled can redact content. Agents must have permissions to delete tickets to redact content.
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Michael Rieder. Hi Michael, this article on Serving chats is for agents using Chat in the Zendesk Agent Workspace, not for Admins who are setting up the workspace. We cover the Department configu...
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Hi ConzaUnfortunately, you can't configure the order of new comments in tickets. In the agent workspace, to be compatible with chats and social messages and provide a more-natural conversation flow...
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Rob, You can disable manual ticket tagging and you can disable automatic ticket tagging, but you cannot disable a tag. You have to delete it. Lisa
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Hi OscarDid you try enabling this type of attachment from your Chat dashboard? Sign in as a Chat admin. Open the Chat dashboard. Navigate to Settings > Account > File sending. Then, add .doc as a ...
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Hi Trinity OpokaThat's a good idea. Zendesk has some great training courses. Click here for details.
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Hi Chris Edge-AlexanderHere's a link to the trigger category APIs.
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Alison Cook On the Triggers > Edit order page you can select multiple triggers and drag them to another category. You can use the Triggers API to assign a category_id.
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Triggers API docs are here.
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Hi Sarah Thompson I forwarded your comment to the PM team as an FYI. For trackable feature requests, you can post them on our Community site or contact Zendesk Customer Support.