Lisa Kelly
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Commentaires
Votes sur l’activité pour Lisa Kelly-
Thank you,Lydia BaeI updated the article to clarify that only the account owner can perform this task. Lisa
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Hi Lila, We show and describe this in the main article about the Agent Workspace. See Key elements of the ticket.
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Hi ConzaUnfortunately, you can't configure the order of new comments in tickets. In the agent workspace, to be compatible with chats and social messages and provide a more-natural conversation flow...
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Hi Cathy,Going forward, new features Zendesk adds to the agent interface will only be available in the Agent Workspace, including the context panel, panel resizing, native ticket redaction, color s...
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Hi Folks, If you have issues with automatically upgrading your account to the Zendesk Agent Workspace, contact Zendesk Customer Support.
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Hi TahrExpanded ticket footers are required to make the ticket properties panel resizable. See this Announcement for details.
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Hi David, To help prepare for the upgrade, refer to this article: Resources for upgrading to the Zendesk Agent Workspace
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Hi Kilian,I can't comment on any timeframes, but Agent Workspace is the interface of choice for Zendesk going forward.
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Hi Sam, This is not configurable. In the Agent Workspace, the most recent response is at the bottom.
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Hi Dan,Moving the reply box to the top of the ticket interface is a common request from Agent Workspace customers. Unfortunately, it doesn't work well for messaging-based conversations like chats a...