Lisa Kelly

1. Zendesk Suite
2. Getting Started with Zendesk Suite
3. Evaluating your Zendesk Suite trial

Edouard, for issues with your account, contact Zendesk Customer Support. 

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• Lisa Kelly
• Création 29 mars 2023 19:20
• 0 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Darren,  Your Sandbox account is up-to-date. The Macro button moved when we rolled out the ability to resize the ticket properties panel.  Also, you may find this article useful for comparisons. 

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• Lisa Kelly
• Modifié 28 mars 2023 15:57
• 0 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Derek, Are you talking about Chat shortcuts? In the Agent Workspace, when you type a / in the composer, you should see both macro keyboard shortcuts and chat shortcuts. See Applying macros with ...

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• Lisa Kelly
• Création 24 mars 2023 22:32
• 1 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Resources for upgrading to the Zendesk Agent Workspace

JJ Breen, If you have questions or concerns about migrating your account, contact Zendesk Customer Support. 

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• Lisa Kelly
• Création 23 mars 2023 16:53
• 0 vote

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Hi Sounghyuck, That type of information is outside the scope of this public-facing article. I recommend contacting the Product Management team. 

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• Lisa Kelly
• Création 17 mars 2023 15:16
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using Slack in side conversations

Delaa, If you have questions about how Slick for side conversations works in your account, contact Zendesk Customer Support so they can help you out. 

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• Lisa Kelly
• Création 15 mars 2023 15:49
• 1 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Hi Cathy,Going forward, new features Zendesk adds to the agent interface will only be available in the Agent Workspace, including the context panel, panel resizing, native ticket redaction, color s...

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• Lisa Kelly
• Modifié 17 mars 2023 19:16
• -3 votes

1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

ShellyIt depends. After the Chat is initially accepted, the Chat becomes a ticket and behaves like any other Support ticket in the Agent Workspace. The notifications you receive depend on what tick...

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• Lisa Kelly
• Création 13 mars 2023 16:10
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

Heather, I will forward your comments along to the Product Management team. 

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• Lisa Kelly
• Création 3 mars 2023 16:54
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

Matthias, Heather, and Joshua. Glad you like the change! Tab configuration is not on the 2023 roadmap. But can you post your use case to our Feedback on the ticketing system (Support) topic, using ...

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• Lisa Kelly
• Création 2 mars 2023 16:40
• 0 vote