Lisa Kelly
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Activité récente par Lisa Kelly-
Hi MalkMy apologies for the confusion! I said that Zendesk is unifying composers across both the Zendesk Agent Workspace and the standard agent interface. See this Announcement for details. However...
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Hi Daniel. I updated the instructions in the article. You can use the Search field in the ticket interface to find users with these tags.
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Hi Daniel Thanks for the heads up! This feature works if you initiate the search from Support > Admin > Manage > Tags. Unfortunately, it's not working from Admin Center, yet. I'm adding Parag Prad...
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Hi Casey, You should be able to review the ticket events to see which trigger added the tag. See Viewing all events of a ticket. If you can't find it in the ticket events, you can also try search...
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New EAP for Support: Resizing the Context Panel in Support This EAP enables functionality that allows agents to manually resize the width of the Context Panel in the Zendesk Agent Workspace. Resiz...
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Hi Jonathan MarchThe new composer supports both rich content and markdown formatting options at the same time. For more information on how markdown commands behave with the new composer, see the CK...
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Hi CJ Johnson, This announcement is for the standard agent interface, where the new composer will be rolled out on Jan 10, 2022. The new composer is already live if you are using the Zendesk Agent...
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Hi Rina. My apologies for the misunderstanding! I see you found the answer to your question.
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Hi Rina. It's the "Zendesk Agent Workspace", not the "Admin" workspace. The workspace is designed for agents who manage tickets, not admins. To find the shortcuts you can use in the workspace, clic...
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Hello Holly, The Zendesk Agent Workspace is designed for a multi-channel experience, but you don't need Chat to enable the Zendesk Agent Workspace. We recommend that you read this article first be...