Lisa Kelly
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Votes sur l’activité pour Lisa Kelly-
Zendesk is holding a Community event for Agent Workspace. Click the link below for details: Community event: How to deliver conversational experiences with the Agent Workspace
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Hi Andi, Yes. We have updated the experience and it's rolling out to accounts now. See this announcement for details: Announcing improved experience for cookie-restricted browsers
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Hi Terry, This change will apply to both the Agent Workspace and the standard agent interface.
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Hi Sounghyuck, That type of information is outside the scope of this public-facing article. I recommend contacting the Product Management team.
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Delaa, If you have questions about how Slick for side conversations works in your account, contact Zendesk Customer Support so they can help you out.
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Heather, I will forward your comments along to the Product Management team.
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Hi Jameela, You can redact messaging tickets, provided: The messaging ticket was created after April 2022. The ticket has been submitted to Pending, On-hold, or Solved. Messages in an active mess...
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Hi Bill, Apologies for the confusion! I adjusted the example to show Light agents with Guide Admin roles.
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Hi Vlado, To "take" an active chat, the agent currently engaged in the chat has to transfer it to you. See Transferring a chat. For more information about a chat customer, see Viewing customer co...
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Hi Riah, Thanks for checking! The product team is hoping to start the rollout by mid-Dec, 2022. We'll post a comment in this article when the rollout starts.