Madison Hoffman

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Displaying subsections in your help center

Hi Emily, you can alter the font size of the titles by changing the h4 tags in this line to something else (h5 or h6 as demonstrated here):  <h4 class="blocks-item-title">{{name}}</h4> If you're lo...

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• Madison Hoffman
• Création 24 janvier 2023 16:49
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Way to tell if a ticket was solved through Guide content?

Hi Jake! It sounds like you're referring to Rapid Resolve. If so, Eric shared a recipe for reporting on this in Explore here in the Community: https://support.zendesk.com/hc/en-us/community/posts/4...

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• Madison Hoffman
• Création 18 janvier 2023 23:08
• 1 vote

1. Bots and automation
2. Answer Bot documentation
3. Optimizing your articles for Answer Bot

Hi Jana and Marci, the first 75 words of the article body are weighted regardless of any formatting or styling. So a TOC or summary can be a good thing, but keep in mind that the model is going to ...

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• Madison Hoffman
• Création 18 janvier 2023 23:04
• 0 vote

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Creating and managing translated content for your Zendesk Guide knowledge base

Hi Rebeca! Our audience predominantly uses our content in English and English is our source language, so we look at utilization of our content in English to try and understand which is being used m...

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• Madison Hoffman
• Création 8 novembre 2022 20:22
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Help Bot

Hey Annalisa, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!

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• Madison Hoffman
• Création 30 août 2022 19:26
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Please undo the change that opens the chat constantly now

Hey everyone, just circling back to report that a change to this behavior was released on August 17. Thanks for sharing your honest thoughts!

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• Madison Hoffman
• Création 30 août 2022 19:26
• 0 vote

1. Communauté
2. Announcements & Events
3. Improvements to your Zendesk Support experience

Hey CJ! This is definitely live and active today for all customers who contact Support. The bot will share this message once you've submitted your request as it passes the conversation into our que...

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• Madison Hoffman
• Création 23 août 2022 18:40
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Help Bot

Hi Annalisa! Thanks for sharing your feedback - as Dave indicated, the widget pops up when you have an unread notification from Zendesk or Z Bot. Once you click into those conversations and read th...

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• Madison Hoffman
• Création 5 août 2022 16:06
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Please undo the change that opens the chat constantly now

Hi everyone, so sorry for the silence on this one and I want to acknowledge that we hear your frustration with this behavior. We were consistently hearing from customers that it was difficult to kn...

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• Madison Hoffman
• Création 1 août 2022 19:20
• 0 vote