Madison Hoffman

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your help center articles

Hey Chad, my understanding is actually that while labels are only "attached" to the default language, they still impact search results even in non-default languages - meaning that you could add lab...

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• Madison Hoffman
• Création 23 mai 2022 16:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Z Bot Chat bot does not work for my account

Hey Michael! I'm so sorry to hear this is happening, can you help me understand what you DO see when you are logged into one of your Zendesk products and click Get help then Ask a question? Does th...

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• Madison Hoffman
• Création 4 mai 2022 14:51
• 0 vote

1. Communauté
2. Announcements & Events
3. Improvements to your Zendesk Support experience

Hey CJ! Sorry for the confusion; these will indeed be rolled out to Premier customers but are not yet live. When we provide a wait time, we want to both acknowledge the contractual SLA you're entit...

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• Madison Hoffman
• Création 2 mars 2022 14:37
• 1 vote

1. Policies and programs
2. Zendesk programs and services
3. Improvements to your Zendesk Customer Support experience [Updated June 22, 2022]

Hi CJ! Thanks so much for taking the time to share your feedback. Happy to help fill in some of the blanks here!  This is a bit of a confusing update. I've never had a conversation named Zendesk. ...

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• Madison Hoffman
• Création 24 février 2022 21:36
• 1 vote

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Hi Gautam! You sure can. It's listed deep in one of the tables above but here is the format:  ticket.ticket_field_<field ID number> Property/placeholder format for custom fields. For example, {...

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• Madison Hoffman
• Création 26 janvier 2022 14:27
• 1 vote

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Creating and managing translated content for your Zendesk Guide knowledge base

Hey CJ! I'm late to the game on this question but Guide Admin will let you filter for articles that are not translated to your elected languages. Under the filter menu, select Not translated to and...

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• Madison Hoffman
• Création 25 janvier 2022 15:23
• 0 vote

1. Policies and programs
2. Zendesk programs and services
3. Welcome to the Zendesk Help Center (support.zendesk.com)

Hey there! In Explore, there is no singular central data model. Rather, there are datasets associated with different Zendesk features and functions. Here are a few articles that can help explain th...

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• Madison Hoffman
• Modifié 2 novembre 2021 14:39
• 1 vote

1. Support
2. ...
3. Tickets
4. Presenting ticket forms to end users

That's strange, Ann! If you're providing a link to one specific ticket form (like https://mycompany.zendesk.com/hc/en-us/requests/new?ticket_form_id=1234567890) I wouldn't expect the dropdown menu ...

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• Madison Hoffman
• Création 29 octobre 2021 14:23
• 0 vote