Matt
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Dernière activité effectuée par Matt-
Matt a ajouté un commentaire,
Hi Jack, Hope you are well! I'm pretty certain this can be done with little effort by using mostly default attributes and a custom metric/attribute similar to the one mention in Explore recipe: Tra...
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Matt a ajouté un commentaire,
Hey Jack, interesting question! I'm not aware of a way to include relative timeframes like "this week" into the formula. Have you tried working with a Date Range calculated Metric? You can check t...
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Matt a ajouté un commentaire,
Hallo Philip Philipp Schumacher Danke für deine Frage! Damit ihr das Offlineformular in verschiedenen Sprachen anbieten könnt, muss hierzu ein API Script dem Widget Code beigefügt werden. (Arbeite ...
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Matt a créé un article,
Puis-je ajouter un champ numérique en utilisant le créateur de chatbot ?
Question Puis-je ajouter un champ numérique ou un champ d'expression régulière (expression régulière) à l'aide du Créateur de chatbot ? Réponse Non, le créateur d'assistant prend uniquement en cha...
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Matt a ajouté un commentaire,
Hey @...Thanks for this question! Note that the Requester Wait Time is generally speaking something you would want to measure once the ticket's live cycle is completed. So for example on Tickets th...
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Matt a ajouté un commentaire,
Hey @...The visitor page url includes the full URL of the visitor. For example https://subdomain.zendesk.com/hc/en-usHey @...That is a good question! Since the visitor only enters a name (not a fir...
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Matt a ajouté un commentaire,
Hi @...Unfortunately there is currently no way to report on Organisations from the Backlog History Dataset. There is also some more information on this here: Why can't I see most of the attributes ...
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Matt a ajouté un commentaire,
Hey @...Thanks for this question! While there is currently no direct way of reporting on the URL where the chat originated, you could potentially create a workaround using Chat tags and chat trigge...
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Matt a ajouté un commentaire,
Hi @...That's a great question! I was trying to find a way to build this in a custom attribute with the current options available in Explore. But unfortunately we would require an option similar to...
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Matt a ajouté un commentaire,
Yes this is currently an additional step and I understand what you mean. I will mark this as product feedback. Alternatively you can simply open Explore using the product tray rather than through ...