Max McCal

1. Communauté
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

Hey, Stephanie - This feature is planned. It's still a little ways out (we're focused on some security and reliability concerns in our email platform at the moment), but we have it in mind for the ...

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• Max McCal
• Création 7 avril 2017 22:23
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

Thanks, Amalia -  We have email templates slated as one of our areas to improve as we move into 2017. There's no timeline at this point, but that is feedback we'll keep in mind.

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• Max McCal
• Création 19 décembre 2016 17:49
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. View deleted tickets

We're rolling out this feature now! https://support.zendesk.com/hc/en-us/articles/228141247

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• Max McCal
• Création 12 octobre 2016 02:55
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

So essentially you're looking for your Zendesk notifications to be sent by email through your own servers, essentially. I understand that concern, and I think we'd like to investigate it in the fut...

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• Max McCal
• Création 5 février 2016 18:22
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

Hey, Konrad -  I'm not sure I understand what you're saying. Obviously one needs to be cautious when sending information using SMTP, but we do support SPF (less than perfect, as you mention) and DK...

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• Max McCal
• Création 4 février 2016 21:12
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Share articles across multiple brand accounts

We've heard this request many times, yes. We're completely aware of how difficult it is to manage multiple Help Centers and their content, even if you aren't creating duplicate content. That said, ...

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• Max McCal
• Création 18 mars 2015 17:46
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Share articles across multiple brand accounts

Hey, Joti -  This is something we've thought about. We don't have a concrete plan at this time, but will definitely be investing in knowledge base management as we continue to develop the Help Cen...

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• Max McCal
• Création 18 mars 2015 17:29
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Converting community posts into tickets

Hey, Stephen -  The good news is we have something we're working on now, and we're doing research on the best ways to improve agent ability to respond to community posts and knowledge base comment...

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• Max McCal
• Création 3 février 2015 18:46
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hey, Everyone -  For those asking about the option to subscribe to an organization's tickets, I was speaking a little bit incorrectly. We DO have an option to subscribe to an organization in the w...

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• Max McCal
• Création 5 septembre 2014 02:11
• -1 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hey, Everyone -  I've been watching this thread for quite a while, and mostly we haven't updated because we don't have an easy, quick, or especially good answer at this point. In the past there we...

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• Max McCal
• Création 22 août 2014 17:52
• 0 vote