Max McCal
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Activité totale142
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Dernière activité
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Votes5
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Abonnements70
Commentaires
Activité récente par Max McCal-
Hi, Appu Samy – There are a few things at play here, so let me define some terms to help make this clearer. When you use Zendesk, you have an "Instance" of Zendesk (sometimes called an "account")...
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Kim Dickey – Guide events are something we're focussed on this year. While we don't currently track Help Center activations and deactivations, you will start to see them in Q2 of this year.
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Thanks, Serge. This is definitely not possible today, but an idea worth exploring for sure. We appreciate it.
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That sounds like exactly what I'm describing. Anyone can submit a ticket. It is open to anyone. However, some forms are restricted to authenticated users, while some are available to anyone. Yes?
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Serge Pincon can you confirm I'm understanding you correctly? You're saying you'd like to have ticket submission available to any person who comes to your help center, but restrict certain forms to...
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Hi, Sebastian This sounds like it may be a bug, or at the very least it's not our intent that users should be logged in through the wrong method. It would be great if you could reach out to our sup...
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Hey, all – No updates as yet. We have had discussions about some of these topics, but we have not put this into any particular action as of yet.
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Hi, Simon I'm not an expert in Javascript, and wouldn't know. I'd guess you're considering using a custom theme in the Help Center to do something? I wouldn't be able to comment on the possibility...
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Hey, all – We really appreciate the interest and feedback here. I can definitely see how this idea has merit. I agree that the gap between an open helpdesk anyone can join and a closed one in which...
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Commentaire officiel Thanks all for your comments. This is the first time this has come across my attention, and I wanted to reply, because I think this is an interesting and useful idea. It's a fairly significant proj...