Max McCal

1. Communauté
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

Hey, Stephanie - This feature is planned. It's still a little ways out (we're focused on some security and reliability concerns in our email platform at the moment), but we have it in mind for the ...

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• Max McCal
• Création 7 avril 2017 22:23
• 6 votes

1. Account
2. ...
3. Accounts and billing
4. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Hi, all - I wanted to summarize what I hear to be the concerns raised in this thread. There are some very good concerns, and we know the current situation is not optimal. Sign in on host mapped acc...

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• Max McCal
• Création 16 juillet 2021 17:21
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Hi, Marcello – We are still planning to make a release this year. We'll come back to this thread when we can make the release date known.

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• Max McCal
• Création 27 juin 2023 23:10
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Trigger Condition Request for "status" is "deleted"

Thanks, Michael. We're interested in looking at rules related to deleting tickets and deleted tickets themselves. We're not quite ready to talk about it yet, but I'm adding your name to a list so w...

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• Max McCal
• Création 15 novembre 2021 19:48
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Can One email be on different domains?

Hi, AppuSamy –  There are a few things at play here, so let me define some terms to help make this clearer.  When you use Zendesk, you have an "Instance" of Zendesk (sometimes called an "account")....

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• Max McCal
• Création 2 mai 2023 17:59
• 1 vote

1. Communauté
2. Feedback - Admin Center
3. Security: Support to use separate Azure Active Directory (AD) for team members and end customers

Hey, Josef –  You are correct. This features should allow you to set up two different SSO configurations, and assign one of them to all end users and the other to all agents. I apologize that we mi...

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• Max McCal
• Création 1 août 2022 18:45
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Side conversation for only specific groups

Hi, Gerard –  Thank you so much for following up. I'm afraid I'm still just a little unclear on one detail: When the agent goes to select a group, should the same list of groups appear for all agen...

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• Max McCal
• Création 15 novembre 2021 21:54
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Finding Unverified Emails

Hi, Renee –  Thanks for this. Very detailed. I'm interested to know if you can tell me what you use the verification status for? It seems like you may be looking at this piece of information a lot ...

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• Max McCal
• Création 15 novembre 2021 21:53
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Side conversation for only specific groups

Hey, Gerard –  Curious to know more about what's driving this request. When you say the "wrong groups" is that a global designation (no one should ever create child tickets in these groups) or is i...

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• Max McCal
• Création 11 novembre 2021 23:55
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

Thanks, Amalia -  We have email templates slated as one of our areas to improve as we move into 2017. There's no timeline at this point, but that is feedback we'll keep in mind.

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• Max McCal
• Création 19 décembre 2016 17:49
• 1 vote