Mick O'Donnell

1. Communauté
2. Zendesk SDKs
3. Talk SDK leads to crash on Android 12

Hi Omar, I'm a Product Manager in Zendesk. Apologies for the delay in taking action on this issue. We're going to focus on a fix for this and release a new version of the SDK. I can't share an exac...

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• Mick O'Donnell
• Création 21 novembre 2022 15:41
• 0 vote

1. Communauté
2. Feedback - Mobile Apps
3. Deeplinking to a specific chatbot flow for CTA in in-app banners

Hi Kat!Zendesk is bringing the ability to Proactively send messages to an end-user in the Messaging experience (you would need Messaging enabled), but the first iteration may not go as far as achie...

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• Mick O'Donnell
• Création 18 novembre 2022 11:34
• 1 vote

1. Communauté
2. Feedback - Mobile Apps
3. Routing traffic using the mobile SDK chat

Are there no settings that we can apply either within Support or Chat that enable us to route customers to departments based on some values?  We'd need our support team to help with this one, my ...

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• Mick O'Donnell
• Création 29 juin 2022 09:57
• 0 vote

1. Communauté
2. Feedback - Mobile Apps
3. Routing traffic using the mobile SDK chat

Hi James, I'd strongly recommend checking out our more recent solution, Zendesk Messaging, for this type of experience. We've rebuilt the SDKs from scratch. These are the supporting SDKs. If you're...

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• Mick O'Donnell
• Création 29 juin 2022 09:37
• 0 vote

1. Communauté
2. Feedback - Developer Platform
3. zendesk package for react native

Hi Harsh, Thanks for reaching out! Unfortunately, this is a third party package that Zendesk doesn't support. Although we have seen some interest from our customers to provide a React wrapper for o...

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• Mick O'Donnell
• Modifié 21 juin 2022 10:36
• 0 vote

1. Communauté
2. Zendesk SDKs
3. We integrated the talk SDK according to the official document, but it will be crashed when start a call.

Hi Anais!Thanks for raising this issue. We're going to work to address this issue as soon as possible. I don't think that we have any potential work arounds at the moment I'm afraid. As soon as we ...

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• Mick O'Donnell
• Création 15 juin 2022 12:18
• 0 vote

1. Communauté
2. Zendesk SDKs
3. [Android] Old Dagger dependency prevents to remove Jetifier support

Hey folks, Just a quick update, we have now released a new version of the Support SDK and the Chat SDK to upgrade these dependencies. The release notes are here: Refactor the internal Suas library ...

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• Mick O'Donnell
• Création 13 juin 2022 13:32
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Android Zendesk Support SDK not explaining how to enable permissions after multiple denies

Hey folks, Just a quick update, we have now released a new version of the Support SDK (and the Chat SDK) to improve the handling of multiple permission request denials. The release notes are here: ...

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• Mick O'Donnell
• Création 13 juin 2022 13:30
• 0 vote

1. Communauté
2. Zendesk SDKs
3. [Android] Old Dagger dependency prevents to remove Jetifier support

Hi folks, sorry for the delay. We've actively working on this dependency update, but I don't have a public date that we can share at the moment. There's a chain of dependencies that needed to be ad...

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• Mick O'Donnell
• Création 31 mai 2022 08:27
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Ahmed, Thanks for writing in! I've replied on the post that you have linked to.

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• Mick O'Donnell
• Création 31 mai 2022 08:15
• 1 vote