Mick O'Donnell

1. Communauté
2. Zendesk Suite Q&A
3. Is there option to give id or data attribute or specific class name to chat widget so that its style can be changed using javascript?

Thanks for your message! It's not possible today on the Zendesk Web Widget, but we're working to bring better customization options to our customers in the future, including giving our customers' d...

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• Mick O'Donnell
• Création 19 septembre 2023 10:11
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Jeremy B, no this doesn't happen today. The name value won't modify or overwrite the name stored in Zendesk Support. This is a limitation that we will address in the future.

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• Mick O'Donnell
• Création 13 septembre 2023 09:55
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Anton Maslov, yes this is possible using the Zendesk Web Widget as described here. Here is an example payload: { "external_id": “12345678”, "email": “janes@soap.com”, "exp": “163...

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• Mick O'Donnell
• Création 13 septembre 2023 09:54
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi everyone. Thank you for posting on this topic. For anybody who may be struggling with an implementation issue around JWT authentication, or you suspect a potential issue with the Zendesk Web Wid...

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• Mick O'Donnell
• Création 13 septembre 2023 09:50
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hello all, Thank you for continuing to raise this issue to our team and bringing forward your feedback. We understand and apologize for the confusion on our timelines and updates. Please find more ...

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• Mick O'Donnell
• Création 11 septembre 2023 12:27
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Unauthorized error in iOS/Android SDK

In this case, there was an issue with Harigharan's implement, and we were able to help support them via a Support ticket. We link to link to private support tickets on this public forum, sorry. If ...

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• Mick O'Donnell
• Création 10 juillet 2023 12:40
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Xcode 14.3 - SupportSDK

Hi folks, We've tested this internal, and both issues mentioned above by App Admin are resolved in the main build (post RC) of xCode 14.3. Once you have upgraded to the latest version of xCode 14.3...

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• Mick O'Donnell
• Création 5 avril 2023 09:57
• 0 vote

1. Communauté
2. Zendesk APIs
3. Customizing the look of chat widget on Android(React Native)

Hi Arsim! This is a nasty limitation of the Mobile SDKs as the moment. In an upcoming release, we're going to make it easier to modify the color of this text for color customization via the SDKs, a...

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• Mick O'Donnell
• Création 4 avril 2023 10:55
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Crash in Zendesk Support 5.0.9

Hi Patrick, Thanks for your post. This issue should now be solved with the most recent version of the Support SDK: https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/an...

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• Mick O'Donnell
• Création 21 février 2023 12:02
• 0 vote

1. Communauté
2. Zendesk SDKs
3. Unnecessary dangerous READ_EXTERNAL_STORAGE permission

Hi Michal, We took a look at PhotoPicker today following your post, but this library seems to be only for images, wherever the user can upload other document types such as PDF or XLS via the Zendes...

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• Mick O'Donnell
• Création 14 décembre 2022 16:46
• 0 vote