Mick O'Donnell

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi! Nice suggestion. This is actually something we have in active development, and will be hopefully releasing in 2022. We agree that it would be a helpful to be able to conduct multiple conversati...

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• Mick O'Donnell
• Création 18 novembre 2021 15:17
• 5 votes

1. Communauté
2. Developer - Zendesk SDKs
3. Xcode 13.3 Beta 3 - artifact not found for target

Hi Phil & Mathäus,We appreciate the feedback. It’s genuinely valued. Yes, we’ll absolutely conduct a formal internal review to fully understand what caused the delay. We do proactively test new ver...

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• Mick O'Donnell
• Création 1 avril 2022 11:08
• 4 votes

1. Communauté
2. Developer - Zendesk SDKs
3. Zendesk Web Android SDK Bug Content Providers

Hi Sergey, Thanks for reaching out. Yes, we discovered this issue internally as well. It's been corrected and will be included in a new release in the upcoming days, apologies for this. Keep an eye...

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• Mick O'Donnell
• Création 3 mars 2022 16:36
• 2 votes

1. Communauté
2. Developer - Zendesk SDKs
3. New Apple Intermediate certificate for Push Notifications

Hi Jonathon and Emilio. Thanks for flagging this issue with us. We're working to get this one resolved as soon as possible so that uploads are accepted once again with the new signing structure. I ...

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• Mick O'Donnell
• Création 16 février 2022 15:58
• 2 votes

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Wathanyoo Khaisongkram,Thanks for that information, that's helpful. I checked internally, and we're currently targeting January for this update of displayed verified email address in Agent Works...

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• Mick O'Donnell
• Création 5 décembre 2023 10:30
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Jeremy B, no this doesn't happen today. The name value won't modify or overwrite the name stored in Zendesk Support. This is a limitation that we will address in the future.

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• Mick O'Donnell
• Création 13 septembre 2023 09:55
• 1 vote

1. Communauté
2. Feedback - Mobile Apps
3. Deeplinking to a specific chatbot flow for CTA in in-app banners

Hi Kat!Zendesk is bringing the ability to Proactively send messages to an end-user in the Messaging experience (you would need Messaging enabled), but the first iteration may not go as far as achie...

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• Mick O'Donnell
• Création 18 novembre 2022 11:34
• 1 vote

1. Communauté
2. Developer - Zendesk SDKs
3. [Android] Old Dagger dependency prevents to remove Jetifier support

Hi folks, sorry for the delay. We've actively working on this dependency update, but I don't have a public date that we can share at the moment. There's a chain of dependencies that needed to be ad...

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• Mick O'Donnell
• Création 31 mai 2022 08:27
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Hi Ahmed, Thanks for writing in! I've replied on the post that you have linked to.

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• Mick O'Donnell
• Création 31 mai 2022 08:15
• 1 vote

1. Communauté
2. Developer - Zendesk SDKs
3. iOS SDK Live Chat Navigation bar tint color bug

Correct!

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• Mick O'Donnell
• Création 13 avril 2022 15:51
• 1 vote