Mike dela Rosa

1. Novidades e atualizaçções
2. Novidades
3. Atualização: Remoção do aplicativo Conversas por redes sociais da Zendesk

Hi Vinicius! No charge for using the Zendesk Messaging.

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• Mike dela Rosa
• Création 21 septembre 2023 19:22
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Gather - Can it be promoted when a user creates a ticket?

Hi Dennis!Currently, gather topics won't be provided in Zendesk Guide, only articles.

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• Mike dela Rosa
• Création 20 septembre 2023 18:11
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1. Agent guide
2. Ticket basics
3. Viewing customer context in a ticket

Hi Anna!Base on this article Viewing a ticket in the interaction history, it would only remove the archived tickets.

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• Mike dela Rosa
• Création 20 septembre 2023 18:09
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1. Conta
2. ...
3. Contas e faturamento
4. Teste de alterações em sua sandbox padrão

Hi Regiane!You can use this article as guidance: Presenting ticket forms to end users

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• Mike dela Rosa
• Création 19 septembre 2023 18:31
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1. Web Widget
2. Web Widget (Classic) documentation
3. About Contextual Help for the Web Widget (Classic)

HeyA Mark! Does the article you want to show have the proper article labels and tags? Using labels on your help center articles

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• Mike dela Rosa
• Création 19 septembre 2023 18:27
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1. Communauté
2. Zendesk Suite Q&A
3. Trying to redirect from a language that is no longer in use to another that is not the default

Hi Iwona! Zendesk isn't able to support custom coding but we do have an EAP for your use case: Redirect Rules early access program.

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• Mike dela Rosa
• Création 19 septembre 2023 18:02
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1. Communauté
2. Zendesk Suite Q&A
3. Zendesk end-user authentication

Hi Welly! The Zendesk authentication needs to be enabled as a backup just in case the JWT authentication fails.

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• Mike dela Rosa
• Création 19 septembre 2023 17:52
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1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Hi Bradley! Base on the comments on the code, there isn't anything you'll need to change so a copy and paste will work :)

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• Mike dela Rosa
• Création 18 septembre 2023 23:28
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1. Objetos e regras
2. ...
3. Encaminhamento
4. Configuração do Modo guiado

Hi Vincius! Yes, that is correct. Guided mode is only available on the Enterprise plan.

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• Mike dela Rosa
• Création 18 septembre 2023 23:16
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1. Email
2. ...
3. Managing your email
4. Setting your allowlist and blocklist to control email support requests

HeyA Steven!You can create a custom code for your widget to show up for signed in users using one of these codes (depending if you're using the Zendesk Messaging Widget or the Zendesk Classic Widge...

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• Mike dela Rosa
• Création 14 septembre 2023 20:10
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