Miranda Burford

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi Tim Sulzberger, It's coming!  We are working on hide/show APIs within messaging right now.  We expect to release in about 3ish weeks.  Stay tuned! - Miranda. 

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• Miranda Burford
• Création 24 mars 2023 04:45
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Configuring basic information for the Web Widget

Hi Fiona, The Web Widget code snippet is exactly the same and doesn't need to change.  You simply need to switch on the toggles within Admin Center and change any Web Widget settings for messaging ...

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• Miranda Burford
• Création 17 mars 2023 04:21
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Hi All, Good news!  End user sound notifications are now live for all messaging customers! > Link to the help documentation If you're an existing messaging customer, you'll need to enable sounds wi...

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• Miranda Burford
• Création 23 février 2023 03:28
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Yes, the plan is to release before the end of the month.  I will post in here as soon as it's available to customers. - Miranda.

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• Miranda Burford
• Création 13 février 2023 23:35
• 2 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Accessibility issues with chat widget

Hi Brian, Thanks for your post!  When you say 'Chat widget', are you referring to Web Widget (Classic)?  Thanks for bringing these to our attention.  I'll add these to our backlog but it's unlikely...

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• Miranda Burford
• Création 9 janvier 2023 02:45
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi All, You'll be pleased to hear that we have plans to introduce hide/show APIs within messaging in 2023.  It's currently on the roadmap but I don't have information around timelines at this stage...

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• Miranda Burford
• Création 21 décembre 2022 00:57
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Hi All, The team is working on this right now. :)  Unfortunately, we won't make the end of year date but we are planning to roll this out in January 2023.  Thanks for your ongoing interest! - Miranda.

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• Miranda Burford
• Création 20 décembre 2022 23:51
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Configuring the appearance of the Web Widget

Hi Michael Jenkins, >Being able to have more control is a high priority for our widget. We have a footer banner that >we have on at all times and we can't use the widget as it blocks our banner. Wh...

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• Miranda Burford
• Création 24 novembre 2022 05:13
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Hi Andrew Mcgrath, I'm Miranda, the Web Widget PM here.  I'd like to get some more information about the problem you're experiencing to see if we can help further. Are you using Web Widget (Classi...

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• Miranda Burford
• Création 21 octobre 2022 00:17
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Hi Shaikh Abdul Rahim, This is work-in-progress right now.  I can't give you a release date but it will be released to customers before the end of the year.  Stay tuned! - Miranda.

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• Miranda Burford
• Création 20 octobre 2022 23:26
• 1 vote