Miranda Burford

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi All, I'm pleased to announce that the hide & show APIs for the messaging Web Widget are now available.  These APIs are typically used to hide/show the Web Widget on certain page URLs or during d...

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• Miranda Burford
• Création 6 avril 2023 01:24
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi Tim, >I wondered about the ability to OFFSET the widget too? The offset setting is now available within Admin for messaging.  The settings apply to all pages though and not per page via an API. ...

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• Miranda Burford
• Création 29 mars 2023 05:44
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Configuring the appearance of the Web Widget

Hi Pedro, >There is no option to enable it on the end user side. Admins have the power to decide whether to enable end user sound notifications.  Then, end users have the option to be able to turn ...

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• Miranda Burford
• Création 29 mars 2023 04:45
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Configuring the appearance of the Web Widget

Hi Pedro, End user sound notifications are now supported within the messaging Web Widget. Sound notifications (Web Widget only), which activates audio alerts for your customers when they receive ...

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• Miranda Burford
• Création 27 mars 2023 02:32
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi Tim Sulzberger, It's coming!  We are working on hide/show APIs within messaging right now.  We expect to release in about 3ish weeks.  Stay tuned! - Miranda. 

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• Miranda Burford
• Création 24 mars 2023 04:45
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Configuring basic information for the Web Widget

Hi Fiona, The Web Widget code snippet is exactly the same and doesn't need to change.  You simply need to switch on the toggles within Admin Center and change any Web Widget settings for messaging ...

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• Miranda Burford
• Création 17 mars 2023 04:21
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Hi All, Good news!  End user sound notifications are now live for all messaging customers! > Link to the help documentation If you're an existing messaging customer, you'll need to enable sounds wi...

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• Miranda Burford
• Création 23 février 2023 03:28
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Yes, the plan is to release before the end of the month.  I will post in here as soon as it's available to customers. - Miranda.

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• Miranda Burford
• Création 13 février 2023 23:35
• 2 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Accessibility issues with chat widget

Hi Brian, Thanks for your post!  When you say 'Chat widget', are you referring to Web Widget (Classic)?  Thanks for bringing these to our attention.  I'll add these to our backlog but it's unlikely...

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• Miranda Burford
• Création 9 janvier 2023 02:45
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi All, You'll be pleased to hear that we have plans to introduce hide/show APIs within messaging in 2023.  It's currently on the roadmap but I don't have information around timelines at this stage...

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• Miranda Burford
• Création 21 décembre 2022 00:57
• 1 vote