Miranda Burford

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Accessibility issues with chat widget

Hi Brian, Thanks for your post!  When you say 'Chat widget', are you referring to Web Widget (Classic)?  Thanks for bringing these to our attention.  I'll add these to our backlog but it's unlikely...

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• Miranda Burford
• Création 9 janvier 2023 02:45
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Unhide/hide messaging widget

Hi All, You'll be pleased to hear that we have plans to introduce hide/show APIs within messaging in 2023.  It's currently on the roadmap but I don't have information around timelines at this stage...

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• Miranda Burford
• Création 21 décembre 2022 00:57
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Hi All, The team is working on this right now. :)  Unfortunately, we won't make the end of year date but we are planning to roll this out in January 2023.  Thanks for your ongoing interest! - Miranda.

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• Miranda Burford
• Création 20 décembre 2022 23:51
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Configuring the appearance of the Web Widget

Hi Michael Jenkins, >Being able to have more control is a high priority for our widget. We have a footer banner that >we have on at all times and we can't use the widget as it blocks our banner. Wh...

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• Miranda Burford
• Création 24 novembre 2022 05:13
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Hi Andrew Mcgrath, I'm Miranda, the Web Widget PM here.  I'd like to get some more information about the problem you're experiencing to see if we can help further. Are you using Web Widget (Classi...

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• Miranda Burford
• Création 21 octobre 2022 00:17
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Messaging does not support sound notification

Hi Shaikh Abdul Rahim, This is work-in-progress right now.  I can't give you a release date but it will be released to customers before the end of the year.  Stay tuned! - Miranda.

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• Miranda Burford
• Création 20 octobre 2022 23:26
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Creating a messaging Web Widget

Thanks Walter.  Appreciate the feedback.  This is something that we are hoping to address in the future (no timeframes that I can provide at this stage though). - Miranda.

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• Miranda Burford
• Création 13 octobre 2022 02:55
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Creating a messaging Web Widget

Hi Walter, By delete, do you mean remove the Web Widget listing from the Channels list in Admin Center?  This isn't possible today but it's something that we are considering in the future. If you w...

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• Miranda Burford
• Création 12 octobre 2022 04:48
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Flowbuilder: Custom placeholder in message field

Hi Simon, Thank you for the feedback above.  Appreciate it!  We are looking into ways for how we can best solve the message composer state whilst Answer Bot is in control of the conversation as it'...

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• Miranda Burford
• Création 10 octobre 2022 01:41
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Change Messaging widget icon

Thanks 伊藤 貞義.  That's noted for future consideration.

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• Miranda Burford
• Création 5 octobre 2022 03:05
• 0 vote