
Neil
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Dernière activité effectuée par Neil-
Neil a ajouté un commentaire,
Hi, As mentioned in the article above. If you need greater control over your table appearance, you need to change your help center security permissions to allow unsafe HTML. See Allowing unsafe HT...
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Neil a ajouté un commentaire,
Hi Jake, Sad to say that there isn't a way to remove the sample text displayed in the Date custom field.
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Neil a ajouté un commentaire,
Hi Klio, There are no news of any upcoming updates related to the feature you are asking about but do keep an eye out on our Zendesk Updates page from time to time as any feature release will be po...
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Neil a ajouté un commentaire,
Hi Zachary, You can try creating an ordered set for this purpose. As mentioned here it is useful when you want to arrange values in an order that is not alphabetical or numerical. Hope this helps!
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Neil a ajouté un commentaire,
Hey Josh, Light agents cannot edit ticket properties (E.g. ticket fields), unless they're the ticket requester. This recipe is leaning more on letting the "approver" know that there is a request ma...
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Neil a ajouté un commentaire,
Hey Monica, This workflow relies heavily on the voicemail transcription as that is the unique identifier being used in the trigger, without the "transcription" all the voicemail tickets will be see...
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Neil a ajouté un commentaire,
Hi Denise, At the moment there isn't any plan to have this feature updated but rest assure once there is an update on report permissions it will immediately be posted.
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Neil a ajouté un commentaire,
Hi Tejas, If the recent contact was via a closed ticket that had the same credentials of the deleted user, it may carry off the same message ID but it is highly unlikely that the deleted user will ...
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Neil a ajouté un commentaire,
Hey Leo, You can try setting up the trigger condition "visitor page URL" "contains" to just use the domain name and remove any "visitor page URL". You also would want to set the run trigger conditi...
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Neil a ajouté un commentaire,
Thanks for the input, Brett.