Neil
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Dernière activité effectuée par Neil-
Neil a ajouté un commentaire,
Hi Tejas, If the recent contact was via a closed ticket that had the same credentials of the deleted user, it may carry off the same message ID but it is highly unlikely that the deleted user will ...
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Neil a ajouté un commentaire,
Hey Leo, You can try setting up the trigger condition "visitor page URL" "contains" to just use the domain name and remove any "visitor page URL". You also would want to set the run trigger conditi...
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Neil a ajouté un commentaire,
Thanks for the input, Brett.
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Neil a ajouté un commentaire,
Hi Jack, At the moment there is no option to customize how this feature would redact sensitive information over chat.You can try the suggested "if the numbers start with a + sign" workaround so tha...
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Neil a ajouté un commentaire,
Hi Taryn, At the moment there isn't a report/view available that will specifically show which tickets a trigger has fired upon.The workaround would be to add a condition in your trigger that will a...
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Neil a ajouté un commentaire,
Hi Helen, I understand the workflow you are trying to achieve here. Unfortunately this is no longer within the ball park of Triggers and Automation.Your best bet would be to manually triage these t...
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Neil a ajouté un commentaire,
Hi Alexia, Specifically for the SMS channel there is no general rule in place.The way you will handle your end-user data would be in-line to what are is required by the governing body of the area w...
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Neil a ajouté un commentaire,
Hey Dave, You'll only need to use the URL of each helpcenter from each brand, just like what we have in the example in this article. Website URL: (Select https:// from the drop-down menu) mondocam....
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Neil a ajouté un commentaire,
Hi Joe, You'd want to make sure that there are agents added into the department(group) and it is enabled from the Chat instance.You can check on this article to know more about managing agent group...
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Neil a ajouté un commentaire,
Hi there, To answer your questions. 1. Since the child ticket is assigned to a different group, will Agent A still be able to see the child ticket?Yes, Agent A will be able to see the child ticket ...