Neil

1. Communauté
2. Zendesk Suite Q&A
3. Trigger to auto-close/resolve VM tickets with short messages

Hey Monica, This workflow relies heavily on the voicemail transcription as that is the unique identifier being used in the trigger, without the "transcription" all the voicemail tickets will be see...

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• Neil
• Création 10 janvier 2023 21:43
• 0 vote

1. Explore
2. ...
3. Setting up Explore
4. Giving users access to Explore

Hi Denise, At the moment there isn't any plan to have this feature updated but rest assure once there is an update on report permissions it will immediately be posted.

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• Neil
• Création 26 octobre 2022 17:35
• 0 vote

1. People
2. ...
3. End users and organizations
4. Deleting end users

Hi Tejas, If the recent contact was via a closed ticket that had the same credentials of the deleted user, it may carry off the same message ID but it is highly unlikely that the deleted user will ...

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• Neil
• Création 27 juillet 2022 21:41
• -1 votes

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Route a chat to a department based on the URL of the website

Hey Leo, You can try setting up the trigger condition "visitor page URL" "contains" to just use the domain name and remove any "visitor page URL". You also would want to set the run trigger conditi...

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• Neil
• Création 27 juillet 2022 17:59
• 0 vote

1. People
2. ...
3. End users and organizations
4. Understanding Zendesk Support user roles

Thanks for the input, Brett.

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• Neil
• Création 27 juillet 2022 17:04
• 0 vote

1. Chat
2. ...
3. Live chat agent guide
4. Hiding credit card numbers in chats and chat history

Hi Jack, At the moment there is no option to customize how this feature would redact sensitive information over chat.You can try the suggested "if the numbers start with a + sign" workaround so tha...

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• Neil
• Création 31 mai 2022 21:33
• 0 vote

1. Objects and rules
2. ...
3. Workflows
4. Searching triggers

Hi Taryn, At the moment there isn't a report/view available that will specifically show which tickets a trigger has fired upon.The workaround would be to add a condition in your trigger that will a...

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• Neil
• Création 30 mai 2022 22:02
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. setting priority via linking tickets

Hi Helen, I understand the workflow you are trying to achieve here. Unfortunately this is no longer within the ball park of Triggers and Automation.Your best bet would be to manually triage these t...

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• Neil
• Création 30 mai 2022 22:02
• 0 vote

1. Talk
2. ...
3. Setting up and using Text
4. Getting started with Text

Hi Alexia, Specifically for the SMS channel there is no general rule in place.The way you will handle your end-user data would be in-line to what are is required by the governing body of the area w...

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• Neil
• Création 30 mai 2022 21:52
• 0 vote

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Google Analytics for your help center

Hey Dave, You'll only need to use the URL of each helpcenter from each brand, just like what we have in the example in this article. Website URL: (Select https:// from the drop-down menu) mondocam....

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• Neil
• Création 22 mai 2022 22:23
• 0 vote