Neil

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Adding and formatting tables in help center articles

Hi, As mentioned in the article above.  If you need greater control over your table appearance, you need to change your help center security permissions to allow unsafe HTML. See Allowing unsafe HT...

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• Neil
• Création 6 juin 2023 18:59
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Example text in date fields - able to remove that?

Hi Jake, Sad to say that there isn't a way to remove the sample text displayed in the Date custom field.

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• Neil
• Création 29 mai 2023 22:01
• 0 vote

1. People
2. ...
3. End users and organizations
4. About the Organizations page

Hi Klio, There are no news of any upcoming updates related to the feature you are asking about but do keep an eye out on our Zendesk Updates page from time to time as any feature release will be po...

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• Neil
• Création 29 mai 2023 21:31
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Position of "null" in custom field sort order

Hi Zachary, You can try creating an ordered set for this purpose. As mentioned here it is useful when you want to arrange values in an order that is not alphabetical or numerical.  Hope this helps!

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• Neil
• Création 29 mai 2023 19:28
• 0 vote

1. Objects and rules
2. ...
3. Workflows
4. Workflow recipe: Using the light agent role for a customer approval workflow

Hey Josh, Light agents cannot edit ticket properties (E.g. ticket fields), unless they're the ticket requester. This recipe is leaning more on letting the "approver" know that there is a request ma...

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• Neil
• Création 9 avril 2023 22:27
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Trigger to auto-close/resolve VM tickets with short messages

Hey Monica, This workflow relies heavily on the voicemail transcription as that is the unique identifier being used in the trigger, without the "transcription" all the voicemail tickets will be see...

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• Neil
• Création 10 janvier 2023 21:43
• 0 vote

1. Explore
2. ...
3. Setting up Explore
4. Giving users access to Explore

Hi Denise, At the moment there isn't any plan to have this feature updated but rest assure once there is an update on report permissions it will immediately be posted.

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• Neil
• Création 26 octobre 2022 17:35
• 0 vote

1. People
2. ...
3. End users and organizations
4. Deleting end users

Hi Tejas, If the recent contact was via a closed ticket that had the same credentials of the deleted user, it may carry off the same message ID but it is highly unlikely that the deleted user will ...

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• Neil
• Création 27 juillet 2022 21:41
• -1 votes

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Route a chat to a department based on the URL of the website

Hey Leo, You can try setting up the trigger condition "visitor page URL" "contains" to just use the domain name and remove any "visitor page URL". You also would want to set the run trigger conditi...

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• Neil
• Création 27 juillet 2022 17:59
• 0 vote

1. People
2. ...
3. End users and organizations
4. Understanding Zendesk Support user roles

Thanks for the input, Brett.

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• Neil
• Création 27 juillet 2022 17:04
• 0 vote