Nhia Lor

1. Communauté
2. Zendesk Suite Q&A
3. Autocorrect suddenly no longer working in Admin Ticket Reply area?

Hi mws Thanks for taking the time to report this concern. We're currently investigate similar reports of this behaviour following a recent update to our composer in Support.  In order to better tra...

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• Nhia Lor
• Création 14 février 2023 05:24
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. automate refresh

Hello Radzi Thank you for your patience with us regarding this matter. Our development team has now rolled back a feature update which we identified to be causing the issues with the update times i...

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• Nhia Lor
• Création 16 mars 2022 23:15
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the agent who made the first public reply

Hey Patrick, If you're finding that the custom attribute "First Response Agent" is taking too long to load then its potentially due to the increased amount of real attribute or NULL values which ca...

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• Nhia Lor
• Création 30 novembre 2021 00:54
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hey Iain Spirit. We'll definitely need to dive deeper into the metrics and queries you've created. I'll reach out to you internally via a ticket and we'll be happy to help take a closer look into t...

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• Nhia Lor
• Création 3 novembre 2021 05:44
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to check how much time is left in the SLA counter when ticket is Pending?

Hey Nadav, Thanks for raising this use case. You definitely raise a good point.  Whilst our native SLA badge or the SLA event tracker does not currently show the remaining SLA time whilst paused.  ...

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• Nhia Lor
• Création 27 octobre 2021 04:31
• 0 vote