Nova Dawn

1. Sell
2. ...
3. Using email in Sell
4. Customizing your email signature

Hi Milos!  We've had a look into this. I think perhaps Philip and you may have been in Support, reading the Support article Adding an agent signature to ticket email notifications and then clicked ...

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• Nova Dawn
• Création 17 août 2022 12:59
• 0 vote

1. Sell
2. ...
3. Working with deals
4. Working with multiple sales pipelines

Thanks Julien, good catch - I have updated the article accordingly

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• Nova Dawn
• Création 17 mai 2022 13:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Guide - how to create a new template for articles

The link to Can I create an article template? is broken. However this article is also very helpful:  Adding multiple article, section, and category templates to your theme.

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• Nova Dawn
• Création 12 mai 2022 08:46
• 0 vote

1. Zendesk updates
2. Announcements
3. What is being removed [updated: December 2023]

From 31 August, 2022, Zendesk will no longer provide support for Basic authentication with Exchange/Office 365 calendar in Sell and Integrating Sell contacts with Microsoft Exchange.    

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• Nova Dawn
• Création 26 avril 2022 14:37
• 0 vote

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

WhatsApp for Sell New in! WhatsApp for Sell EAP WhatsApp is the most popular mobile messenger app worldwide, used by more than 1.5 billion people in over 180 countries. WhatsApp for Sell allows bus...

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• Nova Dawn
• Création 24 mars 2021 14:22
• 0 vote

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Adding new functionality to the Zendesk Agent Workspace! Knowledge in the Agent Workspace Agents can use content from your knowledge base, and community, to answer questions across tickets, chats, ...

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• Nova Dawn
• Création 9 mars 2021 12:16
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Staging content updates for an existing article for review

Thanks Brett and Devan - I've updated the article accordingly :)

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• Nova Dawn
• Création 4 janvier 2021 13:37
• 0 vote

1. Account
2. ...
3. How to solve general issues with the account
4. Generating a HAR file for troubleshooting

Cheers Brett, I have updated the article accordingly :)

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• Nova Dawn
• Création 19 avril 2021 12:31
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Creating pre-filled ticket forms

Thanks for raising this Simon Blouner, it's a good addition to the documentation.

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• Nova Dawn
• Création 20 avril 2021 15:28
• 0 vote

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Creating and managing translated content for your Zendesk Guide knowledge base

Hi Efrat! Thank you, I have updated the article accordingly. If you are still look for  someone to do Hebrew translations, I can see that Translate Media can do this for you.I hope you find this he...

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• Nova Dawn
• Création 25 mai 2021 15:58
• -1 votes