Orsolya Forster

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Knowledge Base Dataset: Feedback on Metrics & Attributes

Hi Ryan Boyer, We plan to make the new metrics available in Q3. I realised that I initially communicated Q2 in this thread, so a correction was due. Cheers!

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• Orsolya Forster
• Création 27 juillet 2022 13:00
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Report on guide users segments

Hello all, The current datasets (Knowledge base, Search and Community) allow you to filter on user roles, and distinguish anonymous users, logged in end users and staff. I certainly understand the ...

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• Orsolya Forster
• Création 22 juillet 2022 07:20
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Zendesk Support & Guide tracking

Hi Ryan, User-level tracking is not yet supported by the Guide reporting, however, we're working on a new dataset with more insights to the help center visits. We will be capturing visitors' journe...

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• Orsolya Forster
• Création 13 juillet 2022 08:45
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Show article category in reporting

Hi all, We needed to reschedule the release of this attribute to Q3 due to other priorities. We understand how important this is for your reporting, the category attribute also is a priority on our...

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• Orsolya Forster
• Création 28 juin 2022 11:03
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Community dataset query show 0 for null event types

Thanks for the feedback Brianne Reinhardt! What you need is currently not supported by Explore, queries will return results of data that is already there. Here you can read about what values are re...

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• Orsolya Forster
• Création 8 juin 2022 07:25
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Org data in Community stats in Explore

All clear, thank you. As said earlier, I marked your request for future improvements. Cheers!

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• Orsolya Forster
• Création 31 mai 2022 15:13
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Update click rate metrics

Hi Daniela FONSECA VITERI, Can you elaborate what you mean by page view level click rate and session level click rate? Cheers!

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• Orsolya Forster
• Création 31 mai 2022 07:14
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide dataset:Top upvoted and top downvoted article

Hi Jessica Rivera, Yes, in Q3 we will roll out the article upvotes and downvotes metrics. We're working on it as we speak, therefore I'm marking this thread "Planned". Cheers!

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• Orsolya Forster
• Création 31 mai 2022 07:09
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Org data in Community stats in Explore

Thank you Maggie St.Clair for your feedback.  Can you help me understand the "org that user is linked to" a bit better? Are you interested in the user organisation info in Support or in the company...

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• Orsolya Forster
• Création 30 mai 2022 08:12
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Expand Community Dataset

Thank you Brianne Reinhardt for your feedback.  The need for topic subscriptions is clear to us and I'm capturing your comment for future improvements. As the community dashboard has just been rele...

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• Orsolya Forster
• Création 30 mai 2022 07:49
• 1 vote