Orsolya Forster

1. Communauté
2. Feedback - Help Center (Guide)
3. SEO - Search favours results with keywords anywhere in article over headings?

Hi all, The search results are ranked based on a relevance score which is influenced by various factors you have impact on. You can read more about the relevance score in this article.Also, your fr...

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• Orsolya Forster
• Création 17 mars 2023 10:37
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Drill in feature in Guide dashboard doesn't work

Thanks for the feedback Sini, We are constantly collecting feedback about the dashboards and areas to improve. Can you be more specific about which chart did you use the drill function on and what ...

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• Orsolya Forster
• Création 10 mars 2023 17:02
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the updated Guide Knowledge Base dataset in Explore

Thanks for your feedback Ryan Boyer. Maybe you can be more specific about the report you created where you experienced this behaviour?Category title should apply to all articles regardless of the p...

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• Orsolya Forster
• Création 20 février 2023 16:00
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Vote counts by date in Zendesk Explore

Hi Jay Godek, yesterday we started releasing the knowledge base dataset improvements which contain upvotes and downvotes over time. You can read the announcement here, and you will see the update n...

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• Orsolya Forster
• Création 15 février 2023 10:27
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide dataset:Top upvoted and top downvoted article

Hi everyone, yesterday we started releasing the knowledge base dataset improvements. You can read the announcement here, and you will all see the update no later than February 25. As always, I'm cu...

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• Orsolya Forster
• Création 15 février 2023 08:54
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Guide analytics - need article comments and subscriptions as in previous reporting

Hi, yesterday we started releasing the knowledge base dataset improvements. You can read the announcement here, and you will all see the update no later than February 25. As always, I'm curious to ...

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• Orsolya Forster
• Création 15 février 2023 08:52
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Show article category in reporting

Hi everyone, yesterday we started releasing the knowledge base dataset improvements. You can read the announcement here, and you will all see the update no later than February 25. As always, I'm cu...

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• Orsolya Forster
• Création 15 février 2023 08:50
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Hi everyone, yesterday we started releasing the dataset improvements. You can read the announcement here, and you will all see the update no later than February 25. As always, I'm curious to hear y...

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• Orsolya Forster
• Création 15 février 2023 08:49
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Hi all, the release has shifted to the end of February. Thanks for your patience, we don't expect more delays. As said before, the update will be in place by the time we retire the Support dashboar...

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• Orsolya Forster
• Création 1 février 2023 08:53
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Valgerður Kristinsdóttir, No, API searches are not included in this report. It is an addition we are planning to add to the roadmap soon. Cheers!

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• Orsolya Forster
• Création 31 janvier 2023 15:56
• 0 vote