Orsolya Forster

1. Communauté
2. Feedback - Help Center (Guide)
3. Federated Search - Show external content in end user ticket request form

Hi Steve Steffel, Thanks for your feedback. Making external content available in the request form is on our roadmap. It's difficult to give you a concrete estimate but it's fair to say that we will...

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• Orsolya Forster
• Création 30 novembre 2022 09:24
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. A way to measure % of customers deflection for Guide

Hi CJ and everybody else following this thread, The new dataset is still planned but the release date is currently unknown. I will keep you in the loop, and once I know more about the planned avail...

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• Orsolya Forster
• Création 1 novembre 2022 13:23
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Managing search filters

Carl Taylor, can you elaborate about the issues you're experiencing?

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• Orsolya Forster
• Création 19 octobre 2022 09:26
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Carrie Boogaart, yes, the update will be in place by the time we retire the Support dashboard.

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• Orsolya Forster
• Création 19 octobre 2022 07:31
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Hi Rachelle Smeets, Click-through is the number of clicks relative to the searches, it is not explicitly related to the searches with no results. If you are interested in the metrics and definition...

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• Orsolya Forster
• Création 3 octobre 2022 10:05
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Show article category in reporting

Alex Finster-Rowen we are working on this feature as we speak, the expected release is in early Q4. Cheers!

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• Orsolya Forster
• Création 14 septembre 2022 12:13
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide dataset:Top upvoted and top downvoted article

Sy Sussman, yes you will be able to report on votes over time. The release of this dataset update shifted over to Q4. Cheers!

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• Orsolya Forster
• Création 2 septembre 2022 13:57
• 1 vote

Commentaire officiel

1. Communauté
2. Feedback - Help Center (Guide)
3. Include Community Discussion content in the bot

Hi all and thanks for sharing your use cases. We fully understand the value of including community posts in answer bot suggestions and I'm happy to share that this work is certainly on our radar. T...

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• Orsolya Forster
• Création 2 septembre 2022 13:29
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Help Center (Guide)
3. Answer Bot Federated Suggestions

Thank you for the feedback Monica! We fully understand the value this integration will bring to the user experience. Including external content in the answer bot suggestion is certainly on our rada...

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• Orsolya Forster
• Création 2 septembre 2022 13:14
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Thanks for the feedback Laura, Votes over time will be part of the upcoming release. Cheers!

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• Orsolya Forster
• Création 29 août 2022 07:36
• -1 votes