Parag Pradhan

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Kelsa Henry, Thank you for your feedback; we are working on improving the team member (agent) administration and providing direct access to Admin Center. Can you please elaborate on the trigg...

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• Parag Pradhan
• Création 29 avril 2022 17:14
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Peter Hochstrasser, I appreciate you taking the time to share your feedback.  We are looking at ways to reduce the jumping back and forth between Support and Admin Center.  Can you cite some ...

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• Parag Pradhan
• Création 29 avril 2022 17:13
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Kate, Thank you for taking the time to provide feedback.  I regret the change has impacted the workflow for you and your team.  The vision for Admin Center is to provide centralized administr...

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• Parag Pradhan
• Modifié 29 avril 2022 17:12
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Billy, Thank you for sharing your feedback.  We have resolved the issue related to Admin Center opening in the current tab.  Now, Admin Center will open in a new tab when you click on an admi...

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• Parag Pradhan
• Création 18 avril 2022 05:46
• -1 votes

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Sydney Neubauer, Thank you for enumerating your feedback.  We have addressed points #1 through #3, i.e. you can open another Admin Center tab using right-click within Admin Center.  When sele...

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• Parag Pradhan
• Création 18 avril 2022 05:45
• -1 votes

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Dani, Thank you for sharing your feedback.  When you click on a trigger, a macro, or an automation while reviewing ticket events, you will launch the associated item in Admin Center (in its o...

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• Parag Pradhan
• Création 18 avril 2022 05:44
• -2 votes

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Trina I appreciate you taking the time and effort to provide your feedback.  We have fixed the issue related to opening Admin Center in a new tab; when you click on a trigger while reviewing ...

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• Parag Pradhan
• Modifié 18 avril 2022 05:43
• -1 votes

1. Communauté
2. Feedback - Admin Center
3. New Admin Center - automatic redirect

Hi Pat, Thank you for your feedback.  We are working on implementing a direct method of accessing Admin Center from the left hand side navigation in Support.  Thanks.

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• Parag Pradhan
• Création 4 avril 2022 06:21
• 1 vote

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Becky, Thank you for submitting your feedback.  I regret that the change is not to your liking.  Can you please share some specifics?  What features do you use regularly?  What about their re...

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• Parag Pradhan
• Création 4 avril 2022 06:18
• -1 votes

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hello Tobias Hoenig, Thank you for your feedback.  We are working on providing a direct method to access Admin Center from Support. We have implemented a fix for clicking ticket events such that th...

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• Parag Pradhan
• Création 4 avril 2022 06:11
• -1 votes