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Prateek Chhetri

Adhésion le 14 avr. 2021

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Dernière activité le 05 oct. 2022

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Dernière activité effectuée par Prateek Chhetri

Prateek Chhetri a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)
Hey Naomi - an alternative solution would require some custom scripting where the Zendesk API is utilized to retrieve the information of the previous agent on the ticket and then apply the internal comment.

Afficher le commentaire · Publication le 05 oct. 2022 · Prateek Chhetri

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Prateek Chhetri a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)
Hey Naomi,
 
The app doesn't specify the previous assigned agent was in the ticket. If you require this information you can find this in the ticket's events.

Afficher le commentaire · Publication le 03 oct. 2022 · Prateek Chhetri

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Prateek Chhetri a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)
Hey dschmidt,
 
This would be an expected behavior of the app.

Afficher le commentaire · Publication le 07 sept. 2022 · Prateek Chhetri

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Prateek Chhetri a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps
Hey Stacy,
 
Unfortunately, the app currently cannot hide agents from specific groups. With the current capabilities of the app, you can either hide certain agents or groups - from all the available options in the assignee dropdown.

Afficher le commentaire · Publication le 29 août 2022 · Prateek Chhetri

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Prateek Chhetri a créé une publication,

Publication Feedback - Apps and integrations (Platform)

This is the official feedback topic for Sell App: Log Visit. Please refer to the guidelines on feedback posts for Built by Zendesk apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion for a feature below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!

Publication le 14 déc. 2020 · Prateek Chhetri

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