Hey Everyone, thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.

I completely understand the feedback on supporting more conditions in Messaging triggers.

Currently, we support proactive messaging that allows you to set proactive triggers based on the page URL. You can find more about the feature here.

We also have plans to add more conditions in Messaging triggers this year. We plan to support trigger conditions to manage customer expectations on wait time (e.g. queue position or expected wait time) and manage workflow better (e.g. automated message when customers don't respond for x mins). Per our Community Guidelines we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

Thank you again for your feedback and for being a valuable customer with Zendesk.