Ram

1. Communauté
2. Zendesk Suite Q&A
3. Report on Phone tickets created by Agent but not necessarily worked on it

Hello Prerana, This should be possible using Ticket updates dataset and not through Talk dataset. Basically, use the (Tickets created) metric and then add rows for: -Ticket channel: Talk -Updater r...

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• Ram
• Création 20 avril 2021 07:19
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Add forwarding agent as follower

Hi Hugo, that is a good question. I have verified that this is not possible at the moment and no workarounds can be used as an alternative.

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• Ram
• Création 20 avril 2021 07:05
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Explore - How to exclude lunch break time from reporting i.e. 12:30pm-1:pm?

Hello Tobias, I have not tried this, but you can test this formula: IF [Leg - Hour]=12 AND [Leg - Minute]>29THEN "12:30-1 PM"ELSE "Not"ENDIF You can apply this as filter at the query lev...

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• Ram
• Création 20 avril 2021 06:56
• 0 vote

1. Web Widget
2. Web Widget advice and troubleshooting
3. How do I show the Web Widget (Classic) on click?

Hello there Raffaelo, to allow the widget to start with the ticket form or a selection of the ticket form as soon as it has been activated. Your widget settings should only have Contact form enabl...

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• Ram
• Création 1 avril 2021 09:05
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: How to hide blank ticket fields on customer side

Hello there John, upon checking the code it seems the closing tag for the and has some spaces that can be removed. Can you try removing the spaces? Cheers!

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• Ram
• Création 29 mars 2021 08:52
• 1 vote