Ramin Shokrizadeh
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Activité totale351
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes2
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Abonnements199
Aperçu des activités
Dernière activité effectuée par Ramin Shokrizadeh-
Ramin Shokrizadeh a ajouté un commentaire,
Angelina Jakubova Chats can timeout on mobile because of the device killing the websocket connection as a means of conserving battery life (phones that have battery saver mode are more aggressive a...
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Ramin Shokrizadeh a ajouté un commentaire,
Matty Griffiths If you are using Explore, you can have custom reports on tag data outside of the CSV export: https://support.zendesk.com/hc/en-us/articles/4408838151450-Reporting-with-tags To expor...
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Ramin Shokrizadeh a ajouté un commentaire,
Please follow the existing community post for this request: https://support.zendesk.com/hc/ja/community/posts/4499097100442-Measuring-First-Reply-Time-with-a-Chatbot Closing this post.
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Ramin Shokrizadeh a ajouté un commentaire,
For a list of officially supported languages in Answer Bot, please have a look at this article. Currently, Hebrew is not a supported language. If you have specific questions about a different bot ...
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Ramin Shokrizadeh a ajouté un commentaire,
Send your sample code/test page and account information to our advocacy team and they can troubleshoot it further with you.
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Ramin Shokrizadeh a ajouté un commentaire,
https://developer.zendesk.com/api-reference/widget/settings/#subject There is an optional JS API you can use to have a subject field on the contact form in the Web Widget (Classic). If you have fur...
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Ramin Shokrizadeh a créé un article,
Comment continuer d’assurer un service à la clientèle efficace lors des catastrophes naturelles ou des événements locaux et régionaux
Catastrophes naturelles, événements locaux ou régionaux... il peut arriver que vous soyez amené à modifier la façon dont vous utilisez Zendesk pour fournir l’assistance client, notamment en désacti...
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Ramin Shokrizadeh a ajouté un commentaire,
Luca Gisonni I suggest you or your client reach out to our advocacy team with the subdomain/account information and where the widget is located so they can see what is going on. Thanks.
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Ramin Shokrizadeh a ajouté un commentaire,
CJ Johnson The URL listed in the transcript email is the webpath URL from the chat. If you look at the chat in the History tab and click on User Info, you can see the historical web path associated...
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Ramin Shokrizadeh a ajouté un commentaire,
Gareth Banfi If the events are not firing, would suggest reaching back to our advocacy team and link to the page where the widget is located alongside the Google Analytics snippet. If they cannot t...