Ramin Shokrizadeh

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Live Chat transcript - User name listed rather than business name

Hi Lucy, Thanks for sharing the feedback around the transcript. This isn't something we are looking to change with Chat, as our focus internally is building up and growing the Messaging experience ...

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• Ramin Shokrizadeh
• Création 9 novembre 2022 19:47
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Keegan, Thanks for posting your question. Currently, the functionality does not exist to change the agent status in Chat. Over the last year, the engineering teams have focused on unifying agent...

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• Ramin Shokrizadeh
• Création 7 novembre 2022 07:57
• 1 vote

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. how to add an hyperlink in a chat message ?

Just posting an update on where this request currently stands at Zendesk in our current roadmap. For Chat customers, there are no immediate plans to offer rich text formatting like hyperlinking tex...

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• Ramin Shokrizadeh
• Création 5 novembre 2022 15:43
• 0 vote

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Adding the Zendesk Chat widget to your website

Felipe You can use the following callback API for when Chat has a connected status: https://developer.zendesk.com/api-reference/widget/chat-api/#on-chatconnected

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• Ramin Shokrizadeh
• Création 29 septembre 2022 06:54
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Web Widget Code Error 'Zendesk Web SDK: Error: Init: Visitor has been banned'

Carlos Arias Please reach out to the advocacy team via the Messaging widget for further troubleshooting. Provide them the URL where the widget is embedded and where you are seeing the issue. Also p...

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• Ramin Shokrizadeh
• Création 23 septembre 2022 15:48
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Why is the query string from the Chat auth flow returned with a hash (#) instead of a question mark?

Hi Nick Walsh,   Thanks for sharing your feedback on this. The article you are referring to was written in context of a front-end/browser based solution (which can handle reading the res...

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• Ramin Shokrizadeh
• Création 20 septembre 2022 10:54
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. 20 min chat wait times timing out.

Hi JoAnne Ravielli, Thanks for posting your question. If you use native messaging over chat, the 20min session timeout behaviour no longer exists as chat conversations are no longer bound to the vi...

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• Ramin Shokrizadeh
• Création 9 septembre 2022 18:51
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Product feedback: Chat script for multibrand under chat settings

Hi Anastasia, Thanks for your feedback. Chat actually never fully supported Multi-brand via the Web Widget, each brand of the Web Widget is still tied to the same Chat account and Chat widget setti...

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• Ramin Shokrizadeh
• Création 8 septembre 2022 11:52
• -1 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Allow agents to end chats

Hi there Oleksandra, Have you looked into trying agent workspace already? This changes the end chat behaviour and the session will get terminated when the agent ends the chat. Thanks, Ramin

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• Ramin Shokrizadeh
• Création 25 août 2022 10:47
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Makros in Zendesk Chat

Hi Judith, If you use agent workspace, you can use macros while on a chat (you can continue to use shortcuts as well). You can learn more about agent workspace below: https://support.zendesk.com/hc...

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• Ramin Shokrizadeh
• Création 25 août 2022 10:38
• 0 vote